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TPM Jira Professional

TPM Jira Professional

Mastercard

5 - 10 years

11 - 15 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

onboarding atlassian ecosystem enterprise software confluence issue resolution information security analytical skills cloud stakeholder management compliance digital payments agile security standards rally jira architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Overview

This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray.

2. Role

Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations
Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning
Conduct demos and office hours to guide users through Jira workflows and integrations
Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements
Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercards security standards
Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation
Maintain Confluence pages for support instructions, banner updates, and workaround documentation

3. All about You/Experience

5+ years in technical program management, preferably in enterprise software or Agile environments
Deep understanding of Jira Cloud, Aha!, Rally, and Atlassian ecosystem
Experience with enterprise migration programs, CRQ processes, and dependency tracking
Strong analytical skills with proficiency in Domo, EazyBI, and Confluence
Excellent communication and stakeholder management across global teams
Familiarity with CAB processes, onboarding calendars, and OKR tracking
Engages with vendor contacts and internal stakeholders for escalations and enhancements

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TPM Jira Professional