Role & responsibilities Communicate with clients via phone, email, and chat to understand their travel needs and preferences. Provide expert advice on destinations, travel packages, and itineraries, with a focus on securing the most suitable flight and holiday options. Manage flight bookings, including fare research, seat selection, cancellations, and rescheduling and group bookings. To manage and confirm travel arrangements, utilize advanced travel booking systems such as Global Distribution Systems (GDS), Galileo, Amadeus, or Sabre. Book and confirm other travel services, including accommodations, transportation, and activities by working with our local and global partners. Update all the bookings in our signs platform. Stay updated on travel regulations, visa requirements, airline policies, and destination-specific trends. Communicate with clients via phone, email, and chat to understand their travel needs and preferences. Provide expert advice on destinations, travel packages, and itineraries, with a focus on securing the most suitable flight and holiday options. Manage flight bookings, including fare research, seat selection, cancellations, and rescheduling and group bookings. To manage and confirm travel arrangements, utilize advanced travel booking systems such as Global Distribution Systems (GDS), Galileo, Amadeus, or Sabre. Book and confirm other travel services, including accommodations, transportation, and activities by working with our local and global partners. Update all the bookings in our signs platform. Stay updated on travel regulations, visa requirements, airline policies, and destination-specific trends. Working with our CEO & Head of digital marketing, assist with creating engaging content for marketing campaigns and social media platforms to promote travel services. Collaborate with the marketing team to brainstorm and execute creative promotional strategies. Engage with clients and audiences on social media, answering questions, addressing feedback, and sharing travel insights. Perform general administrative tasks, including managing schedules, maintaining databases, handling documentation, and processing payments. Handle customer inquiries, resolve travel-related issues, and provide prompt support. Collaborate with airline partners and travel suppliers to secure the best deals and ensure client satisfaction. Maintain accurate records of client information, travel arrangements, and payment transactions. Preferred candidate profile Bachelors degree in Travel and Tourism, Marketing, Communications, Business Administration, or a related field (preferred). Minimum of 2 years of experience in a similar travel consultancy, call center, or administrative role, with a strong focus on flight bookings and marketing. Sound knowledge and hands-on experience with travel booking systems such as Global Distribution Systems (GDS), Galileo, Amadeus, or Sabre. Experience with social media platforms and tools for Bachelors degree in Travel and Tourism, Marketing, Communications, Business Administration, or a related field (preferred). Minimum of 2 years of experience in a similar travel consultancy, call center, or administrative role, with a strong focus on flight bookings and marketing. Sound knowledge and hands-on experience with travel booking systems such as Global Distribution Systems (GDS), Galileo, Amadeus, or Sabre. Experience with social media platforms and tools for creating and scheduling content. Strong understanding of international travel regulations, airline fare rules, and visa processes. Excellent communication, customer service, and organisational skills. Ability to multitask, work under tight deadlines, and adapt to new challenges.
