962 Tni Jobs - Page 36

Job title : BPO Trainer Location: Noida Company: BPO convergence Noida Ex: 1 -3 Salary: 28K CTC Employment Type: Full Time Shift: Day Shift WFO

Hiring: Process Lead (Domain Trainer) Service Desk Experience: 45 Years Location: Mysore Package: 9.50 LPA Key Responsibilities Conduct regular workshops on Service Desk Basics (ITIL v4) and Technical Foundation Training Coordinate training needs with Service Desk SPOCs Create and update training manuals, knowledge articles, and online course content Maintain training records and publish reports via learning platforms Ensure alignment of Service Desk practices with ITIL standards Must-Have Skills 2-3 years experience delivering technical/service desk training Strong understanding of training methods and adult learning principles Excellent communication and stakeholder engagement skills ITIL-...

We are seeking an experienced Sales Excellence Trainer who can elevate our sales teams by implementing best practices, advanced selling techniques, higher level strategies and sales process optimization strategies. This role is pivotal in enhancing sales effectiveness, performance, and productivity. The ideal candidate will bring a strong background in tech sales training, particularly within the B2B IT Sales space, and possess exceptional communication and coaching skills to drive high standards across the sales organization. A knack to interpret numbers & figures is required. Role & responsibilities Sales Excellence Training Development: Design and execute advanced training programs focuse...

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Required Candidate profile Work from Office Kolkata and Bangalore only not for Delhi/NCR...Apply those who can relocate in Kolkata and Bangalore Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

2yr exp as a BPO Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Required Candidate profile WFO Kolkata only Not for Delhi/NCR and Bangalore-APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Job description Job Title: Quality Analyst Sales BPO Location: Bangalore ( koramanga) Experience: 1-2 years no of requirements-10 Job Description: We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes. Key Responsibilities: Monitor and evaluate sales calls to ensure adherence to quality standards. Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions. Utilize 7 QA tools to analyze data and improve p...

Role & responsibilities Training to new hires of it support service desk FOR MORE INFO- Contact -ALFIYA 8787064649

Job description: Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisf...

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tool...

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process....

Advatix , a GCG Company, is a team of the worlds top supply chain & logistics experts with a laser focus on helping organizations scale up their business profitability. Our team is comprised of industry leaders with extensive experience in global operations. Our goal is to help businesses be the industry leader. GGC Group includes three companies that help accelerate profitable growth for the companies we serve. Website: www.advatix.com | www.xpdel.com | www.archway.com JOB DESCRIPTION AM Quality Analyst Job Summary We are looking for a motivated and detail-oriented Quality Analyst at the Assistant Manager level to join our team. The ideal candidate will be responsible for ensuring the deliv...

Need min 2 years of relevant experience on paper Salary up to 6lpa - 6.5lpa Location- Gurugram/ Bengaluru Work from Office Excellent comms skills Call for more details HR Ritika Sharma 9289133009 HR Shruti 8826800366

Do: Management of daily activities of a team Experience in Data Analyst experience Ensures achievement of all system, team and individual Customer Service goals and standards Manages Key performance indicators Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities Responsible for administrative aspects including reporting Superior communication (oral, written), presentation, and interpersonal skills Demonstrated ability to develop and implement process enhancements including technology and performance Ability to plan, prioritize, organize and communicate with client Proficiency in , Work-force management applications, Quality tool...

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership JOB RESPONSIBILITIES- Ensure successful execution of training needs Measure program training effectiveness Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. Send reports/...

Role & responsibilities To plan, schedule and conduct technical training program for new recruits / existing employees by self / internal or external faculty. To work with HODs of respective units to perform training need analysis and make the training plan accordingly. To prepare training SOP (s), yearly training plan and schedule and GMP / technical training modules. To review and conduct the basic GMP training for contract workers. To work with the department training coordinators and HODs of respective units to support in designing and development of training modules / presentation, assessments and documentation and to ensure that the employees are receive suitable training, assessment, ...

Job description Should have process training experience on papers for at least 1 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of Training Metrics. Should have experience in Domestic Voice/Non-Voice Should be flexible to work in Night Shifts. Interested candidates can reach out to - andrewvijayl@hexaware.com; Andrew - 7094700015 Regards Andrew Vijay Lead - TAG

The Trainer would be responsible for process and soft skills training to new hires and existing agents. The role involves facilitating engaging sessions, monitoring trainee performance, certifications, conducting TNIs, and supporting floor readiness.

Job Description: 1. Learning Strategy Development: Develop and implement an organization-wide L&D strategy aligned with business goals. Identify current and future skill gaps and create programs to address them. 2. Program Design and Delivery: Oversee the design and execution of training programs, workshops, and e-learning initiatives. Ensure programs cater to diverse employee needs, from onboarding to leadership development. 3.Team Collaboration: Provide guidance on best practices in instructional design and program delivery. Work with the L&D team for creative and innovative ideas to promote learning and skill development. 4.Stakeholder Collaboration: Partner with department heads and lead...

Must have Min 1+yrs exp as a Process Trainer from International Customer Service process BPO. Trainer from International Voice process can apply US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities As the Training Lead, you bring a passion for training, learning, and collaboration, to ensure team members across the Localization and Fulfillment businesses have impactful, engaging, and memorable learning experiences. Should have hands on experience in soft skills training, train the trainer for over 4 years. Contact Centre Management is a plus or a Media Industry. You are instrumental in collaborating with the key stakeholders that ensure a globally consistent, accurate, and up-to-date Training Program. You will be influential in ensuring that training is delivered in the best ways possible, while working with decentralized team members that are ultimately respons...

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . International voice exp mandate HR Deeksha 7697428237 Required Candidate profile Must have 4+ years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

1 Year exp as a Trainer in BPO industry mandate. Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

* Mini 3 years of overall & 1 year as a Process Trainer experience in BPO Industry. * Experience with E-commerce account will be added advantage * 6 days working (1 day rotational off) * Salary range will be 5 LPA depending on last drawn 7697428237 Required Candidate profile 1 year as a Process Trainer in customer service industry/ BPO Graduate Mandate Candidates should be fluent in English & Hindi communications Candidate should have good presentation skills.

Minimum 1 year EXP as a Quality Analyst & total 3 years Exp in BPO. experience in E-commerce industry will be added advantage 6 days working (1 day rotational off) Graduate should be fluent in English & Hindi communications. Connect on 7697428237 Required Candidate profile Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / should have good Presentation skills,excel and report preparing. Candidate should have good Presentation skills.