Tier 1 Application Support Professional

Promon In

1 - 4 years

3 - 6 Lacs

Chennai

Posted:1 week ago| Platform:

Apply

Skills Required

ux oracle performance tuning sun solaris sql tuning redhat linux problem management sql plsql oracle 10g production support aix technical support unix shell scripting application support linux microsoft windows shell scripting perl aws solaris unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

PROMON

is looking for Tier1 Application Support with relevant experience of 1-3 years with production support experience.

Skills:

Hands on Production support experience with tech skills of Oracle and Unix.
Must have at least 1 years of experience in Application support
Experience of working 247 support projects.(including night shift)
Good SQL and PL/SQL Skills
SQL Tuning knowledge
Good hands on in HP-UX, Linux & Sun Solaris
Knowledge in Perl/Shell scripting

Job Level Specific Duties:

Provide consistent high quality technical support for customers through email or phone (Preferable Application Support Telecom).
Communicate effectively with requestors and next level systems and service management throughout problem management process to ensure that all communications are timely and accurate.
Follow documented support procedures; manage each issue through resolution to meet established service levels.
Analyze problems by drawing upon application knowledge, frequently asked questions, history of support resolutions and the team to resolve customer issues in a timely manner.
Track and update all problems in the call tracking system ensuring that documentation is thorough, accurate and meets ticket quality standards.
Escalate incidents in a timely manner per support procedures.
Proactively monitor, recognize, analyze, isolate and/or resolve and document all applications support issues.
Liaisons with development and Business Analysis groups in the resolution of problems and supports project schedules and changes.
Maintain technical skills through participation in ongoing training
Should be able to work on Shifts including night shifts.

More Jobs at Promon In

Senior Developer - PHP, Laravel, Vue

Chennai

3.0 - 8.0 yrs

INR 5 - 10 Lacs

Tier 1 Application Support Professional

Chennai

1.0 - 4.0 yrs

INR 3 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.