Ticketing staff

Key Responsibilities

• Handle Ticket Transactions & Reservations
• Process bookings, cancellations, refunds, reservations, and group ticketing; issue and collect tickets for customers or patrons Sample Job Description -
• Customer Support

Answer ticketing and schedule inquiries, guide customers through changes or refunds, and resolve issues to ensure customer satisfaction

• Maintain Ticketing Systems and Databases

Use and update ticketing software (e.g., GDS systems in airlines, CRS for events). Keep accurate transaction records and system data with event organizers, travel agents, or transportation providers to ensure current schedules, pricing, and policy alignment Generate sales reports, track inventory, reconcile cash or card payments, monitor ticket availability, and verify financial accuracyQualifications & Skills

• Coordinate with Stakeholders
• Reporting & Documentation

• Education: High school diploma or equivalent; relevant degree or certification (in travel, hospitality, or event management) is a plus
• Industry Experience: Previous work in ticketing, travel, events, transportation, or customer service environments is preferred.
• Technical Proficiency: Familiarity with booking systems and software (e.g., Amadeus, Sabre, Galileo, or other CRS) is highly desirable
• Customer Service Excellence: Strong interpersonal and communication skills, capable of maintaining composure under pressure and adept at problem-solving
• Organizational & Multitasking Skills: Able to manage queues, handle multiple tasks, and maintain attention to detail in fast-paced settings
• Adaptability: Willingness to work flexible hours, including nights and weekends, as required by the role

Optional But Valuable Qualifications

• Experience with group sales or handling subscription/season ticket customers
• Knowledge of automated seating charts and advanced ticketing workflows (especially for event venues)
• Proficiency in Microsoft Office software (Excel, Word, email clients) for reporting and communication tasks

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person