Ticketing Executive

Position Overview

We are seeking a dedicated and detail-oriented Air Ticket Executive to join our team. The candidate will be responsible for handling flight reservations, ticket issuance, reissuance, cancellations, and providing excellent customer service. The role is on-site and requires fluency in Punjabi, English, and Hindi along with hands-on experience in Amadeus software.

Key Responsibilities

• Manage domestic and international flight bookings through Amadeus GDS.
• Issue, reissue, cancel, and refund airline tickets accurately.
• Provide customers with best fare options, flight schedules, and travel solutions.
• Communicate effectively in Punjabi, Hindi, and English to handle diverse customers.
• Assist clients with travel-related queries, baggage policies, and airline rules.
• Maintain accurate records of reservations and transactions.
• Coordinate with airlines for special requests, PNR issues, or schedule changes.
• Ensure compliance with airline and company policies.
• Prepare daily and weekly reports on ticketing activities.

Skills & Qualifications

• Graduate / Diploma in Travel & Tourism or related field.
• Minimum 1–2 years of experience as an Air Ticketing Executive (preferred).
• Proficiency in Amadeus software (mandatory).
• Strong communication skills in Punjabi, Hindi, and English(Mandatory)
• Excellent knowledge of fare calculation, ticket issuance, refunds, and exchanges.
• Customer service orientation with problem-solving ability.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in data entry.

Work Environment

• On-site role (office-based).

Job Type: Full-time

Pay: ₹10,268.90 - ₹37,000.00 per month

Work Location: In person