As a Ticketing Executive at our company based in Cochin, you will play a crucial role in the Ticketing & Reservations department. With 1 to 3 years of experience in the travel and tourism industry, you will be entrusted with handling various ticketing tasks such as reservations, fare calculations, cancellations, and delivering exceptional customer service to our clients. Your responsibilities will include managing flight ticket bookings, reissuances, cancellations, and refunds for both domestic and international travel. You will also be responsible for providing fare quotations, assisting in fare calculations in accordance with airline policies, and liaising with airlines and Global Distribution Systems (GDS) like Amadeus, Galileo, and Sabre for ticketing-related queries. Ensuring that all reservations align with company policies and client needs will be a key part of your role. Additionally, you will be expected to address customer inquiries on flight schedules, fares, and travel regulations, as well as monitor and update Passenger Name Records (PNRs) to prevent auto cancellations. Furthermore, you will assist in visa and travel insurance processing based on client requirements and stay updated on airline fare rules, promotions, and industry developments. Ideally, you should possess a Bachelor's degree in Travel & Tourism, Hospitality, or a related field, though this is not mandatory. Proficiency in GDS systems such as Amadeus, Galileo, and Sabre is essential, along with a solid understanding of airline fare structures and ticketing policies. Excellent communication skills, a customer-centric approach, attention to detail, and the ability to perform effectively under pressure are qualities that will contribute to your success in this role. Desirable attributes include prior experience in a travel agency or airline ticketing role, efficient multitasking abilities, problem-solving skills, and adaptability to changes within the industry. The salary offered will be in line with industry standards, and the position is full-time and permanent. In addition, you will benefit from health insurance coverage, Provident Fund contributions, a day shift or morning shift schedule, a performance bonus, and a yearly bonus. The work location for this role is on-site to facilitate effective collaboration and operational efficiency.,
Duties and Responsibilities A) Quality Check Ø Day to day data checking with reporting mail and confirm the updated data is correct or not. Ø Rectify the not reported transactions and send the details to concerned booking clerk on daily basis for reporting. Ø Maintain and update Booking clerk Master /Receivables Master sheet with service fee. Ø Coordinate with IT team to update scripts and save PNR reporting module in concerned booking clerk’s system Ø LCC Ticket loading on daily basis Ø Confirm the Inter branch sale with concerned staff and update invoices on daily basis. (GCC Branches are issuing tickets from KSA PCC) Ø Check the GDS “Q” and data folders on daily basis to make sure the data are auto capturing in our back-office system Derive. Ø Missing sales and refund updates as per weekly BSP reconciliation summary. Ø Collect the SOA from related parties on F/N basis and update the missing transactions Ø Download the Exception report on F/N basis and make sure there is no transactions to billed. Ø VAT & service fee correction for invoices on F/N basis to avoid disputes with clients and VAT department. Ø Book void charge to the agreed B2B client’s account on F/N basis as per the DQB report Ø Process Day end in QC file and copy back up file to Portal. B) Accounts Payable Ø BSP Reconciliation, ADM /ACM Posting and Knock-off BSP AP accounts. Ø Non-Air AP Reconciliation and submit for releasing payment to supplier. Ø LCC Reconciliation and ensure AP balance with portal available Credit. Ø Monitor daily wise LCC account balance and intimate to concern for top-up. Ø AP Matching as per the payment allocation details. C) Accounts Receivable Ø Invoice and SOA submission through Email as per Client requirements. Ø Periodically payment follow up through mail. Ø AR Matching as per the payment allocation details Ø Highlight Overtrade accounts to credit control team with DSO. Ø Monitor EH AR Accounts (Insured clients) balance and report Overtrade to EH portal. D) Inter-Branch Ø Fortnight wise Inter- branch reconciliation and confirm the balance with respective locations. Ø Transfer the confirmed AP & AR account balance to GL account. E) Bank Ø Daily wise bank reconciliation with bank statements. Ø Address the open items to concerned staff, follow with them and close the same. F) Internal controls Ø Identify control weakness areas and implement a control system to avoid revenue leakages, Frauds, Manipulation of any aspect. Ø Automation to improve efficiency and minimize errors and risks. Relationship and Contacts Ø Internal – Finance Heads, Direct Reporting Manager and all other colleagues. Ø External – Customers, Travel and Tour consultants (To ensure support from these channels to achieve common goals of the Company. Key Skills Ø Industry based experience of not less than 1 year. Ø Knowledge of Ms Office Ø Ability to work under pressure and follow instructions. Ø Bachelors Degree in B.Com. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person