Ticketing Executive

As a Ticketing Executive at our company based in Cochin, you will play a crucial role in the Ticketing & Reservations department. With 1 to 3 years of experience in the travel and tourism industry, you will be entrusted with handling various ticketing tasks such as reservations, fare calculations, cancellations, and delivering exceptional customer service to our clients. Your responsibilities will include managing flight ticket bookings, reissuances, cancellations, and refunds for both domestic and international travel. You will also be responsible for providing fare quotations, assisting in fare calculations in accordance with airline policies, and liaising with airlines and Global Distribution Systems (GDS) like Amadeus, Galileo, and Sabre for ticketing-related queries. Ensuring that all reservations align with company policies and client needs will be a key part of your role. Additionally, you will be expected to address customer inquiries on flight schedules, fares, and travel regulations, as well as monitor and update Passenger Name Records (PNRs) to prevent auto cancellations. Furthermore, you will assist in visa and travel insurance processing based on client requirements and stay updated on airline fare rules, promotions, and industry developments. Ideally, you should possess a Bachelor's degree in Travel & Tourism, Hospitality, or a related field, though this is not mandatory. Proficiency in GDS systems such as Amadeus, Galileo, and Sabre is essential, along with a solid understanding of airline fare structures and ticketing policies. Excellent communication skills, a customer-centric approach, attention to detail, and the ability to perform effectively under pressure are qualities that will contribute to your success in this role. Desirable attributes include prior experience in a travel agency or airline ticketing role, efficient multitasking abilities, problem-solving skills, and adaptability to changes within the industry. The salary offered will be in line with industry standards, and the position is full-time and permanent. In addition, you will benefit from health insurance coverage, Provident Fund contributions, a day shift or morning shift schedule, a performance bonus, and a yearly bonus. The work location for this role is on-site to facilitate effective collaboration and operational efficiency.,