Ticketing Executive

Job Purpose:

The Ticketing Executive will be responsible for handling airline reservations, issuing tickets, re-issuance, cancellations, refunds, and amendments using Global Distribution Systems (GDS). The role ensures accurate and timely ticketing services while maintaining excellent customer service standards.

Key Responsibilities:

• Air Ticketing & Reservations
• Make reservations and issue domestic & international air tickets using GDS (Amadeus, Galileo, Sabre, etc.).
• Handle ticket reissuance, cancellations, refunds, and date changes.
• Ensure accuracy in fare calculations, currency conversions, and ticketing rules.
• Provide the best routing options and lowest available fares to customers.
• Customer Support
• Respond to client inquiries via phone, email, and walk-ins.
• Advise customers on flight schedules, visa requirements, baggage policies, and travel insurance.
• Handle urgent ticketing requests and resolve customer issues efficiently.
• Coordination & Documentation
• Coordinate with airlines and consolidators for group bookings, special requests, and fare negotiations.
• Maintain updated records of reservations, cancellations, and refunds.
• Ensure compliance with company policies and IATA regulations.
• Sales & Upselling
• Promote add-on services such as travel insurance, hotel bookings, and tour packages.
• Support sales teams in achieving revenue targets through effective ticketing support.

Key Skills & Competencies:

• Proficiency in GDS systems (Amadeus, Galileo, Sabre).
• Strong knowledge of domestic and international ticketing procedures.
• Good communication and interpersonal skills.
• Attention to detail and accuracy in fare/ticket processing.
• Ability to work under pressure and handle multiple tasks.

Qualifications & Experience:

• Graduate/Diploma in Travel & Tourism or related field.
• 2–4 years of experience in airline ticketing operations.
• Knowledge of IATA guidelines and airline fare rules preferred.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Expected Start Date: 15/09/2025