Ticketing Executive

Technical and Computer Proficiency

• Strong command over computer operations and office software including MS Word, Excel, PowerPoint, and Outlook.
• Skilled in airline reservation and Global Distribution Systems (GDS) such as Amadeus, Galileo for flight booking and ticketing.
• Experienced in using CRM systems, email management tools, and data entry software for maintaining customer and booking records.
• Efficient in handling digital payment platforms, maintaining computerized transaction logs, and preparing system-generated reports.
• Capable of troubleshooting basic computer and software issues to ensure uninterrupted operations.

Customer Service

• Assist customers through in-person visits, phone calls, or emails regarding flight booking inquiries.
• Provide prompt and accurate information on flight options, schedules, availability, and fares.
• Handle customer queries, complaints, and special requests courteously and professionally.

Flight Booking and Reservations

• Make accurate flight reservations and issue tickets through airline systems and GDS platforms.
• Manage seat preferences, meal selections, and special travel assistance requests.
• Ensure correctness in passenger names, travel dates, and itinerary details.

Knowledge of Airline Policies

• Stay informed about airline rules, baggage policies, visa requirements, and travel regulations.
• Advise customers regarding documentation, travel restrictions, and visa formalities.

Payment Handling

• Process payments through various methods including cash, cards, and online gateways.
• Maintain accurate payment records and reconcile daily transactions.

Coordination and Communication

• Liaise with airlines, travel partners, and internal departments for smooth booking operations.
• Coordinate with ground handling and customer service teams to ensure hassle-free travel arrangements.

Documentation and Record Keeping

• Maintain organized digital and physical records of bookings, cancellations, and modifications.
• Prepare and issue e-tickets, invoices, boarding passes, and travel itineraries.

Problem Solving and Conflict Resolution

• Address booking discrepancies, payment issues, and travel schedule changes effectively.
• Provide practical solutions to ensure customer satisfaction.

Sales and Up-Selling

• Promote add-on services such as travel insurance, seat upgrades, and tour packages.

Compliance

• Adhere to aviation industry norms, safety standards, and data protection policies.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Experience:

• total work: 1 year (Required)

Work Location: In person