Ticketing Executive

Title: Ticketing Executive

Location: Panjim, Goa

Duties & Responsibilities

• Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks.
• Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
• Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
• Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
• Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
• Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

Required Skills

• A good grasp on English, with excellent communication skills.
• High competency in CAT 35 ITX fares, preferably within a tour operator or airline ticketing environment.
• Expertise in using Galileo GDS.
• Strong communication skills, both verbal and written, to convey complex information clearly
• High attention to detail and a methodical approach to managing workload
• Motivated to reduce errors and improve process efficiencies
• Proficiency with IATA ticketing rules under the UK BSP.

Educational Qualifications Required

Graduate or Degree holder in any field.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Panaji, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of ticketing experience do you have?
• How many years of experience do you have in using Galileo?

Work Location: In person