About Etrav Tech Ltd.: Etrav Tech Ltd. is a leading travel technology and service provider, offering comprehensive travel solutions to B2B partners. We specialize in delivering efficient, scalable, and personalized travel experiences through a wide network of agents, suppliers, and advanced platforms. Job Overview: We are seeking a dynamic and customer-focused B2B Travel Consultant to join our growing team at Etrav Tech Ltd. The ideal candidate will be responsible for managing the travel requirements of our B2B partners, delivering excellent service, and supporting their operational needs efficiently. Key Responsibilities: Manage complete domestic and international travel bookings for B2B clients. Consult and advise partners on travel options, policies, and best practices to optimize itineraries. Handle travel-related queries and requests through calls, emails, and chat professionally. Build and maintain strong relationships with agents and suppliers. Ensure timely confirmations, accurate pricing, and seamless handling of modifications or cancellations. Stay updated with industry trends, airline policies, and global travel guidelines. Collaborate with internal teams to ensure smooth execution of bookings. Meet service-level agreements (SLAs) and contribute to business targets. Requirements: Minimum 5 years of experience in a B2B travel consultant role. Hands-on experience with GDS systems such as Amadeus, Galileo. Strong understanding of IATA regulations and ticketing processes. Excellent verbal and written communication skills. High attention to detail and ability to work in a fast-paced environment. Proficient in Microsoft Office and travel booking tools. Preferred Qualifications: IATA-certified or a diploma in Travel & Tourism. Experience working with travel CRMs or ERP systems. Prior exposure to handling agency travel accounts. Show more Show less
Key Responsibilities: • Prepare, review, and send quotations based on client inquiries, pricing policies, and internal cost structures. • Collaborate with internal departments (Sales, Procurement, Finance) to gather accurate cost data. • Ensure all quotations are aligned with company margins and approval protocols. • Update and maintain pricing databases and records of past quotations. • Analyze market rates and competitor pricing to provide competitive quotes. • Follow up with clients on sent quotations and support the sales team in closing deals. • Ensure compliance with company and client-specific quotation formats and standards. • Assist in developing pricing strategies and proposal templates. • Respond to client queries related to pricing and quotation details. Requirements: • Bachelor’s degree in Business Administration, Commerce, or a related field. • 2–5 years of experience in quotation, pricing, or sales support roles. • Proficiency in MS Excel and business management tools (ERP/CRM systems preferred). • Strong analytical and numerical skills. • Excellent written and verbal communication in English and Vietnamese. • Attention to detail and ability to work under tight deadlines. • Knowledge of [industry-specific] services/products is a plus. Preferred Qualifications: • Experience in international pricing/quotation for cross-border clients. • Knowledge of local market conditions and pricing trends in Vietnam. Show more Show less
Inside Sales Executive Roles And Responsibility: 1. Making outbound calls to travel agents to generate leads for eTrav - Flight, Hotel & Holidays bookings 2. Listening To Customer Requirements And Presenting Appropriately To Make A Sale. 3. Ensure quotes are sent to qualified leads 4. Follow up with travel agents(qualified leads) once quotes are sent 5. Follow ups for payments before the travel dates 6. Knowledge of travel industry will be an added advantage 7. Attending Team Meeting And Sharing Best Practice With Colleagues. Maintains Customer Database By Inputting Customer Profile And Updates, Preparing And Distributing Monthly Reports. 8. Develops A Database Of Qualified Leads Through Referrals, Telephone Canvassing, Cold Calling On Business Owners, Direct Mail, Email, And Networking. 9. Responsible For Sourcing And Developing Client Relationships And Referrals. Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9136371636
Job Summary: We are looking for a detail-oriented and experienced Quotation Specialist for Thailand to manage end-to-end pricing and quotation processes for travel services, including FIT (Free Independent Travelers) and GIT (Group Inclusive Tours). The ideal candidate must have a strong understanding of Thailand’s travel market, vendor network, and pricing structure. Key Responsibilities: Prepare and deliver accurate and competitive travel quotations for Thailand itineraries (FIT and GIT). Coordinate with local suppliers and vendors to secure hotel rates, arrange transportation, plan sightseeing activities, and other ground services. Maintain updated knowledge of Thailand destinations, hotel inventory, and ongoing promotions. Work closely with the sales team to understand client requirements and customize travel proposals accordingly. Negotiate best rates and offers with local partners and suppliers. Ensure timely response to quotation requests and maintain high TAT (Turnaround Time). Track quotations, follow up on conversions, and update quotation status in internal systems. Maintain records of vendor contracts and pricing agreements. Monitor competitor pricing trends to ensure competitiveness. Required Skills and Qualifications: Bachelor’s degree in Tourism, Hospitality, Business, or related field. 2–3 years of experience in a quotation or contracting role, preferably in the Thailand travel sector. Strong knowledge of Thailand geography, hotel categories, and tourism activities. Excellent negotiation and communication skills. Proficiency in Microsoft Excel, Google Sheets, and quotation systems. Strong attention to detail and ability to work under pressure. Familiarity with CRM or travel management systems is a plus. Fluency in English; knowledge of Thai language is an advantage. Preferred Candidate: Prior experience working with travel companies handling Thailand operations. Able to multitask and handle multiple quotation requests simultaneously. Passion for travel and customer service orientation.
You are a detail-oriented and experienced Quotation Specialist responsible for managing end-to-end pricing and quotation processes for travel services in Thailand, catering to both FIT (Free Independent Travelers) and GIT (Group Inclusive Tours). Your role requires a deep understanding of Thailand's travel market, vendor network, and pricing structure. You will be preparing and delivering accurate and competitive travel quotations for Thailand itineraries, coordinating with local suppliers and vendors for various services, and maintaining updated knowledge of destinations, hotel inventory, and promotions. Collaborating closely with the sales team is essential to customize travel proposals based on client requirements, negotiate best rates with partners, and ensure timely responses to quotation requests. Tracking quotations, following up on conversions, updating quotation status, and maintaining vendor contracts and pricing agreements are part of your responsibilities. You will also monitor competitor pricing trends to ensure competitiveness in the market. To excel in this role, you must hold a Bachelor's degree in Tourism, Hospitality, Business, or a related field, with at least 2-3 years of experience in quotation, preferably in the Thailand travel sector. Strong knowledge of Thailand's geography, hotel categories, and tourism activities is crucial, along with excellent negotiation, communication, and organizational skills. Proficiency in Microsoft Excel, Google Sheets, and quotation systems is required, while familiarity with CRM or travel management systems is a plus. The ideal candidate would have prior experience in travel companies handling Thailand operations, the ability to multitask and handle multiple quotation requests simultaneously, and a passion for travel with a strong customer service orientation.,
Job Description for Ticketing Executive Immediate Joiners will be preferred, or at least a Notice Period We are seeking a skilled Ticketing Executive with expertise in Global Distribution Systems (GDS) to join our team. As a Ticketing Executive, you will be responsible for handling ticketing processes efficiently, ensuring accuracy, and providing excellent customer service. Your proficiency in using GDS platforms will be essential for this role as you will be responsible for making reservations, issuing tickets, and managing bookings through these systems. Responsibilities: Utilize Global Distribution Systems (GDS) such as Amadeus to make flight reservations, issue tickets, and manage bookings. Provide excellent customer service to clients, assisting with inquiries, changes, cancellations, and other ticketing-related matters. Ensure accuracy in ticket issuance, including verifying passenger information, flight details, and pricing. Stay updated with airline regulations, fare rules, and industry trends to provide informed assistance to clients. Collaborate with other team members to streamline ticketing processes and improve efficiency. Resolve any issues or discrepancies related to ticketing and bookings promptly and professionally. Assist with other duties as assigned by the management team. Requirements: Proven experience as a Ticketing Executive or similar role in the travel industry. In-depth knowledge and proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo. Excellent communication and customer service skills. Strong attention to detail and accuracy in ticketing processes. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with airline regulations, fare rules, and ticketing procedures. Proficiency in computer systems and ticketing software. Strong problem-solving skills and the ability to resolve issues effectively. Flexibility to work in shifts, including weekends and holidays, as required. A diploma or degree in Travel and Tourism or a related field is preferred. Minimum 2 years of experience as a Travel Consultant
Skills: Field Work, Sales, B2B, B2B Sales, Product Demonstration, Customer Relationship Management, Company Overview Etrav Tech Limited is a distinguished name in the B2B travel portal industry, headquartered in Mumbai. With a robust network across India and international markets, Etrav offers comprehensive travel services including Flights API, Hotel API, and Visa handling, catering to a vast distributor and agent network. Our emphasis on innovative travel solutions has established us as a leader in the field, with over 126 live Flights API sold in just two years. Job Overview We are seeking a Junior Field Sales Executive to join our team in Mumbai, Mumbai Suburban, Navi Mumbai. This full-time role is pivotal in strengthening our B2B sales framework. Ideal candidates will have 0-1 years of experience, bringing a fresh yet focused approach to driving sales and enhancing customer relations within our expansive travel services portfolio. Qualifications And Skills Proficiency in field work, demonstrating the ability to effectively engage clients at their locations. Strong understanding and experience in sales, specifically within a B2B context, to drive business growth. Experience in B2B sales, particularly in the travel industry, to identify and capitalize on business opportunities. Ability to conduct product demonstrations confidently to illustrate the benefits and relevance of our travel services. Excellent customer relationship management skills to nurture and maintain long-term client engagements. Strong communication skills to articulate ideas clearly and create persuasive marketing pitches. Self-motivated and target-oriented, possessing the drive to meet and exceed sales goals. Adaptability to travel extensively as per the demands of the field sales operations. Roles And Responsibilities Identify and explore new business opportunities within the assigned regions to expand the client base. Conduct market research to stay abreast of industry trends and identify potential sales leads. Perform client visits to present our travel solutions and services, ensuring alignment with their business needs. Negotiate terms and close sales agreements to meet the organization's sales objectives. Maintain and update records of business opportunities and customer profiles in the CRM system. Prepare and deliver engaging presentations to convey service value and benefits to potential clients. Collaborate with internal teams to ensure customer satisfaction and prompt resolution of service issues. Report on sales activities and provide forecasts to management for strategy development.
Skills: Field Work, Sales, B2B, B2B Sales, Product Demonstration, Customer Relationship Management, Company Overview Etrav Tech Limited is a distinguished name in the B2B travel portal industry, headquartered in Mumbai. With a robust network across India and international markets, Etrav offers comprehensive travel services including Flights API, Hotel API, and Visa handling, catering to a vast distributor and agent network. Our emphasis on innovative travel solutions has established us as a leader in the field, with over 126 live Flights API sold in just two years. Job Overview We are seeking a Junior Field Sales Executive to join our team in Mumbai, Mumbai Suburban, Navi Mumbai. This full-time role is pivotal in strengthening our B2B sales framework. Ideal candidates will have 0-1 years of experience, bringing a fresh yet focused approach to driving sales and enhancing customer relations within our expansive travel services portfolio. Qualifications And Skills Proficiency in field work, demonstrating the ability to effectively engage clients at their locations. Strong understanding and experience in sales, specifically within a B2B context, to drive business growth. Experience in B2B sales, particularly in the travel industry, to identify and capitalize on business opportunities. Ability to conduct product demonstrations confidently to illustrate the benefits and relevance of our travel services. Excellent customer relationship management skills to nurture and maintain long-term client engagements. Strong communication skills to articulate ideas clearly and create persuasive marketing pitches. Self-motivated and target-oriented, possessing the drive to meet and exceed sales goals. Adaptability to travel extensively as per the demands of the field sales operations. Roles And Responsibilities Identify and explore new business opportunities within the assigned regions to expand the client base. Conduct market research to stay abreast of industry trends and identify potential sales leads. Perform client visits to present our travel solutions and services, ensuring alignment with their business needs. Negotiate terms and close sales agreements to meet the organization's sales objectives. Maintain and update records of business opportunities and customer profiles in the CRM system. Prepare and deliver engaging presentations to convey service value and benefits to potential clients. Collaborate with internal teams to ensure customer satisfaction and prompt resolution of service issues. Report on sales activities and provide forecasts to management for strategy development.
Key Responsibilities: Plan, organize, and execute MICE projects including domestic and international group movements. Coordinate with clients to understand event objectives, budgets, and requirements. Source and negotiate with hotels, venues, DMCs, airlines, and other vendors. Prepare costings, proposals, and event itineraries. Manage all travel logistics including ticketing, transfers, accommodations, and meals. Oversee the preparation of event materials, branding, and delegate kits. Handle on-site event management to ensure smooth operations. Maintain budgets, process invoices, and ensure timely payments to suppliers. Maintain strong relationships with vendors and partners. Prepare post-event reports and client feedback summaries. Skills & Qualifications: Bachelor’s degree in Tourism, Hospitality, Event Management, or related field. Proven experience in MICE operations (domestic & international). Strong vendor network and negotiation skills. Excellent communication, presentation, and client servicing skills. Ability to multitask and work under pressure. Proficiency in MS Office and knowledge of GDS systems (preferred). Willingness to travel for site inspections and on-ground event management.
Skills: Google Ads Platform, Meta Ads Platform, Conversion Conscious, Travel, Conversion, Conscious, Qualifications And Skills Proficiency in the Google Ads Platform is mandatory, as it plays a crucial role in managing and optimizing ad campaigns. (Mandatory skill) Experience with the Meta Ads Platform is essential for designing and implementing effective social media campaigns. A keen understanding of conversion strategies and metrics to ensure high-performing ad campaigns and maximize ROI. Proven ability to create and adapt advertisement content that resonates with target audiences within the travel industry. Strong analytical skills to assess ad performance and implement data-driven strategies for optimization. Experience in the travel sector to effectively target and convert potential clients into partners or customers. Ability to think creatively and strategically to improve ad performance and enhance brand presence in a competitive market. Excellent communication skills to articulate ideas and collaborate with cross-functional teams ensuring alignment on advertising strategies. Roles And Responsibilities Develop and manage highly effective ad campaigns on Google and Meta platforms, aligning with business goals and marketing strategies. Analyze and interpret ad performance data to drive improvements and innovations in advertising approaches. Collaborate with the marketing team to refine advertising content and ensure consistency with the brands voice and objectives. Conduct market research to stay abreast of industry trends, enabling competitive and informed ad strategies. Optimize budget allocation across platforms to maximize reach and conversion efficiency. Provide detailed reports and insights on ad performance to key stakeholders, showcasing effectiveness and areas for growth. Work closely with the product team to understand the unique selling propositions and effectively communicate them through advertising efforts. Continuously test and iterate ad strategies to attain higher engagement rates and customer loyalty. Google and meta ads Google Ads Platform Meta Ads Platform Conversion Conscious Travel Background
Job Summary: The B2B Sales Executive will be responsible for developing and managing strong relationships with travel agents and other channel partners to drive sales of travel products, including airline tickets, holiday packages, hotel bookings, and visa services. This role requires proactive business development, strong negotiation skills, and in-depth industry knowledge to achieve sales targets and expand the companys market presence. Key Responsibilities: 1. Business Development & Client Acquisition Identify and onboard new travel agents? and channel partners. Conduct regular sales visits and presentations to promote company products and services. Develop targeted sales strategies for assigned regions or client segments. 2. Relationship Management Maintain strong, long-term relationships with existing B2B partners. Ensure timely resolution of partner queries, complaints, and requests. Provide regular product updates and promotional offers to partners. 3. Sales Targets & Revenue Growth Achieve monthly and quarterly sales targets for all travel verticals (air tickets, holidays, hotels, visas). Upsell and cross-sell products to maximize revenue. Monitor competitor activities and adapt strategies accordingly. 4. Market Intelligence & Reporting Gather market insights on pricing, promotions, and new product trends. Maintain updated client records in CRM/Salesforce. Submit regular sales reports to the management team. 5. Coordination & Support Coordinate with operations, ticketing, and visa teams to ensure smooth delivery of services. Assist in developing promotional campaigns for the B2B segment. Key Skills & Competencies: Strong knowledge of the travel industry, particularly B2B sales. Good network of travel agents and corporate travel buyers (preferred). Excellent communication, negotiation, and presentation skills. Ability to work independently and meet sales targets. Proficient in MS Office and CRM tools (e.g., Salesforce). Qualifications & Experience: Bachelors degree in Business, Tourism, or a related field. ?1-2 years of proven B2B sales experience in the travel & tourism industry. Experience in selling airline tickets, holiday packages, hotels, and visa services is preferred. Willingness to travel frequently within the assigned region. Show more Show less
Skills: Hiring, Talent acquisition, Recruiting, Talent Sourcing, Interview Coordination, Candidate Screening, Travel Industry Knowledge, Company Overview Etrav Tech Limited is a leading B2B Travel Portal known for its comprehensive services, including Flights API, Holiday Packages, and more. With a robust presence across India, the Gulf, South-East Asia, and the Americas, Etrav is headquartered in Mumbai and employs a growing team of 51-200 employees. Our extensive network includes over 500 distributors and more than 15,000 agents across India, making us a significant player in the Travel Arrangements industry. Job Overview We are seeking a Junior Recruiter to join our dynamic team in Mumbai, Mumbai Suburban. This full-time role focuses on supporting our talent acquisition efforts and ensuring that we attract and select the best candidates to fulfill our business objectives. The ideal candidate will have a passion for recruiting within the travel industry and a knack for identifying and acquiring top talent. Qualifications And Skills Hiring (Mandatory skill) is essential for identifying and attracting the right candidates to meet our company's needs effectively. Proven experience in talent acquisition to maintain a pipeline of qualified job seekers matching job specifications. Strong recruiting skills to manage the end-to-end recruitment process efficiently and effectively. Talent sourcing skills to identify and reach out to potential candidates using various platforms and methods. Excellent interview coordination ability to schedule and facilitate interviews between candidates and hiring managers smoothly. Proficiency in candidate screening ensuring that applicants meet the necessary requirements and align with organizational values. Knowledge of the travel industry to better understand job roles and requirements within Etrav Tech Limited. Excellent communication skills, both verbal and written, to interact professionally with candidates and colleagues. Roles And Responsibilities Assist in the full recruitment cycle, from job posting and sourcing to closing and onboarding. Coordinate and schedule interviews with potential candidates and hiring managers. Develop and maintain a network of contacts to help identify potential candidates for current and future job openings. Screen resumes and assess candidate's experience and interest through engaging conversations. Build relationships with hiring managers to understand team needs and effective recruitment strategies. Implement and uphold the company's hiring guidelines and policies during the recruitment process. Stay updated on travel industry trends to attract candidates with strong industry knowledge and skills. Provide a memorable candidate experience and communicate value propositions effectively.
Skills: Hiring, Talent acquisition, Recruiting, Talent Sourcing, Interview Coordination, Candidate Screening, Travel Industry Knowledge, Company Overview Etrav Tech Limited is a leading B2B Travel Portal known for its comprehensive services, including Flights API, Holiday Packages, and more. With a robust presence across India, the Gulf, South-East Asia, and the Americas, Etrav is headquartered in Mumbai and employs a growing team of 51-200 employees. Our extensive network includes over 500 distributors and more than 15,000 agents across India, making us a significant player in the Travel Arrangements industry. Job Overview We are seeking a Junior Recruiter to join our dynamic team in Mumbai, Mumbai Suburban. This full-time role focuses on supporting our talent acquisition efforts and ensuring that we attract and select the best candidates to fulfill our business objectives. The ideal candidate will have a passion for recruiting within the travel industry and a knack for identifying and acquiring top talent. Qualifications And Skills Hiring (Mandatory skill) is essential for identifying and attracting the right candidates to meet our company's needs effectively. Proven experience in talent acquisition to maintain a pipeline of qualified job seekers matching job specifications. Strong recruiting skills to manage the end-to-end recruitment process efficiently and effectively. Talent sourcing skills to identify and reach out to potential candidates using various platforms and methods. Excellent interview coordination ability to schedule and facilitate interviews between candidates and hiring managers smoothly. Proficiency in candidate screening ensuring that applicants meet the necessary requirements and align with organizational values. Knowledge of the travel industry to better understand job roles and requirements within Etrav Tech Limited. Excellent communication skills, both verbal and written, to interact professionally with candidates and colleagues. Roles And Responsibilities Assist in the full recruitment cycle, from job posting and sourcing to closing and onboarding. Coordinate and schedule interviews with potential candidates and hiring managers. Develop and maintain a network of contacts to help identify potential candidates for current and future job openings. Screen resumes and assess candidate's experience and interest through engaging conversations. Build relationships with hiring managers to understand team needs and effective recruitment strategies. Implement and uphold the company's hiring guidelines and policies during the recruitment process. Stay updated on travel industry trends to attract candidates with strong industry knowledge and skills. Provide a memorable candidate experience and communicate value propositions effectively.
About Us: Welcome to Eagle Crest DMC – Crafting Distinctive Memories! Headquartered in Malad - Mumbai, Eagle Crest is a Destination Management Company (DMC) backed by the prominent industry player in the B2B travel segment, Etrav Tech . We specialize in crafting customized travel management services for the B2B market segment. Whether you are looking for leisurely getaways or memorable MICE (Meetings, Incentives, Conferences, and Exhibitions) experiences, we have got you covered. Eagle Crest DMC has nurtured a robust network of partnerships and affiliations to enrich travel experiences and services. Currently, Eagle Crest DMC has its subsidiaries in UAE, Bali, Vietnam & Thailand , and we look forward to spreading our Eagle’s Wings far and wide. Job Summary We are looking for a Vietnam Quotation Specialist who will be responsible for preparing competitive and accurate quotations for travel itineraries, packages, and services in Vietnam. The role involves coordinating with suppliers, ensuring cost efficiency, and delivering tailored quotations within deadlines to support the sales team in closing deals. Key Responsibilities Prepare cost-effective and detailed quotations for Vietnam travel packages, hotels, flights, transfers, and tours. Coordinate with local suppliers, DMCs, and vendors in Vietnam to negotiate the best rates. Work closely with the sales team to understand client requirements and design customized itineraries. Maintain updated knowledge of Vietnam’s destinations, hotels, sightseeing options, and activities. Ensure all quotations are accurate, competitive, and submitted within the required timelines. Handle queries from clients and provide quick turnaround on revised quotations. Monitor competitor pricing and market trends to ensure competitiveness. Maintain proper records of quotations, contracts, and supplier rates. Ensure smooth handover of confirmed files to the operations team for execution. Key Skills & Competencies Strong knowledge of Vietnam as a travel destination (hotels, sightseeing, local culture, and geography). Excellent negotiation and vendor management skills. Good communication and coordination skills. Attention to detail and ability to work under tight deadlines. Analytical and cost calculation skills. Qualifications & Experience Bachelor’s degree in Tourism, Hospitality, or related field. 1–3 years of experience in preparing quotations in the travel & tourism industry. Prior experience with a Destination Management Company (DMC) or B2B Travel Agency preferred. Knowledge of regional suppliers and local ground handling in Vietnam is an added advantage.
Job Purpose: To manage end-to-end accounting and financial operations for the B2B travel business, ensuring accurate reporting, compliance, and effective handling of accounts related to travel partners, vendors, and online portals. Key Responsibilities: Oversee daily accounting operations for B2B travel transactions (airlines, hotels, portals, and agents). Manage accounts payable/receivable, reconciliations, and vendor settlements. Handle online portal accounting and integration of transactions in Tally Prime . Maintain and reconcile ledgers, bank accounts, and credit card statements. Prepare and analyze MIS reports, cash flow statements, and profitability analysis. Monitor GST, TCS, and TDS compliances as per statutory requirements. Coordinate with auditors, banks, and stakeholders for smooth financial operations. Ensure accurate and timely billing, invoicing, and collection from B2B clients. Implement process improvements for financial controls and reporting. Supervise the accounts team and ensure accuracy in data entry & reporting. Required Skills & Competencies: Strong knowledge of Accounting Principles, GST, TCS/TDS in the travel industry. Hands-on experience with Tally Prime (mandatory). Advanced proficiency in MS Excel (Pivot, VLOOKUP, MIS reporting). Good understanding of online travel portals and B2B settlements . Analytical mindset with attention to detail. Ability to manage multiple tasks and meet deadlines. Strong communication & team management skills. Qualifications & Experience: Bachelor’s/master’s degree in commerce/finance/accounting. 5–8 years of accounting experience , preferably in the travel & tourism (B2B) industry . Prior experience in handling online portal accounting is a must. Exposure to ERP/Tally Prime and travel settlement cycles.
Key Responsibilities: Handle group ticketing for domestic & international sectors through GDS (Amadeus / Galileo / Sabre). Coordinate with airlines for group fares, seat blocking, negotiations, and fare confirmations. Process PNRs, cancellations, rescheduling, reissues, and refunds for group bookings. Ensure timely issuance of group tickets and manage fare rules as per airline policies. Work closely with B2B agents and corporate clients for group travel requirements. Maintain strong relationships with airline representatives for the best group deals. Monitor payment collections, fare deadlines, and ticketing timelines for groups. Support sales teams with fare quotes, itinerary planning, and costing for group movements. Resolve ticketing queries and disputes, and ensure a smooth travel experience for clients. Key Skills & Competencies: Strong knowledge of Amadeus/Galileo GDS. Hands-on experience in group ticketing (international & domestic). Excellent negotiation & communication skills. Good understanding of airline group policies & fare rules. Ability to work under pressure and meet ticketing deadlines. Problem-solving and a customer service-oriented mindset. Qualifications: A graduate/diploma in travel & tourism is preferred. Minimum 2+ years of experience in group ticketing (B2B travel industry).
We are looking for enthusiastic freshers who are interested in building their careers in the Travel & Tourism industry. The role will be based in Mumbai, focusing on the Maldives & Vietnam as destinations. 🔹 Position: Maldives & Vietnam DMC Specialist (Entry Level) 🔹 Location: Malad West, Mumbai 🔹 Experience Required: Fresher Travel & Tourism background preferred. 🔹 Key Responsibilities: Learn and support in preparing Maldives & Vietnam travel itineraries & quotations Assist in handling B2B queries and supplier coordination Gain knowledge of hotels, resorts & attractions in the Maldives & Vietnam Support the sales team with daily operations and reporting 🔹 Skills Required: Strong communication skills (written & verbal) Basic knowledge of MS Office/emails Passion for travel and learning new destinations 🔹 What We Offer: Training and development in Destination Management Exposure to the Maldives & Vietnam tourism markets Growth path in international travel operations
Company Description ETrav is a trusted travel tech platform serving over 35,000 travel agents across India. Our all-in-one B2B travel portal provides access to 950+ airlines, 5,00,000+ hotels, visa assistance, travel insurance, and specialized API & White Label solutions. With the acquisition of Eagle Crest DMC, ETrav now offers exclusive holiday packages and MICE services to destinations such as UAE, Vietnam, Thailand, and Bali. ETrav simplifies the booking journey with real-time availability, instant confirmations, easy cancellations, and 24/7 support. We focus on technology, pricing, and partner-first service to help travel agents enhance their business efficiency and profitability. Role Description This is a full-time on-site role for a Call Quality Analyst located in Mumbai. The Call Quality Analyst will evaluate and analyze call center interactions to ensure quality standards, provide feedback to improve service delivery, maintain quality control measures, and support continuous improvement initiatives. The role involves regular collaboration with team members and management to enhance overall customer service experience. Qualifications Analytical Skills and Quality Control expertise Quality Assurance and Quality Management experience Excellent Communication skills Attention to detail and the ability to work independently Previous experience in a call center or customer service environment is advantageous Familiarity with call quality monitoring tools and software is beneficial Bachelor's degree in Business, Communications, or a related field is preferred
🌏 Job Opening: Quotation Specialist – Thailand, Bali & Vietnam (3–4 Years Experience) 📍 Location: Mumbai We are hiring Quotation Specialist's with 3–4 years of experience in preparing travel quotations and itineraries for Thailand, Bali, and Vietnam. The ideal candidate will have in-depth destination knowledge, experience in dealing with local suppliers, and the ability to create accurate and competitive travel quotes in a dynamic, fast-paced environment. 🔹 Requirements: 3–4 years of hands-on experience in travel quotation for Thailand, Bali, and Vietnam Excellent knowledge of travel products, hotels, and local DMCs/suppliers for each destination Strong communication, negotiation, and coordination skills
Role Overview The Finance Head will be responsible for managing the complete financial strategy, planning, and control functions of Eagle Crest DMC across all operating destinations. The role demands strong expertise in travel industry finance, multi-currency operations, vendor/agent settlements, working capital management, and compliance across India and overseas entities. The Finance Head will act as a strategic business partner to the Managing Director to ensure sustainable profitability, cost optimization, and financial discipline aligned with the group IPO goals. Key Responsibilities Strategic Finance & Planning * Drive Eagle Crest’s financial strategy in line with group objectives (GTV, margins, profitability targets). * Prepare annual budgets, forecasts, and monthly rolling projections for all regions. * Develop robust financial models to evaluate new destinations, MICE movements, and expansion projects (US, UK, EU, AU). * Partner with the business team to set pricing policies, credit structures, and commission payouts. Financial Control & Reporting * Oversee end-to-end accounting, P&L management, and balance sheet accuracy across multiple geographies. * Consolidate MIS reports for Dubai, Bali, Vietnam, Thailand entities; reconcile with group MIS dashboards. * Ensure transparent reporting of vendor-wise purchase vs. sales, gross margins, and destination profitability. * Present financial dashboards and variance analysis to MD & Group CFO. Treasury & Working Capital * Manage fund flow planning, receivables, and payables to maintain positive working capital cycles. * Oversee multi-currency treasury management; hedge forex exposures where necessary. * Negotiate credit terms with hotels, activity providers, transporters, and suppliers. * Implement structured agent credit policies aligned with group’s ASM/State Head frameworks. Compliance & Governance * Ensure compliance with Indian accounting standards, international taxation, and local country laws (VAT/GST in UAE, Thailand, Indonesia, Vietnam). * Liaise with statutory auditors, tax consultants, and regulatory authorities across regions. * Set up internal audit systems and financial controls to prevent revenue leakage and fraud. * Oversee contracts, vendor agreements, and group inter-company billing compliance. Team Leadership * Build and mentor a regional finance team across Eagle Crest offices. * Implement SOPs, approval hierarchies, and delegation of authority in line with group policies. * Collaborate closely with sales, operations, and MIS teams for seamless financial integration. Key Skills & Competencies * Strong knowledge of **travel industry finance, DMC operations, and MICE costing**. * Expertise in **multi-currency accounting, international taxation, and transfer pricing**. * Advanced skills in **Power BI, ERP/CRM finance modules, Excel-based modeling**. * Proven leadership and ability to manage cross-border finance teams. * Strategic thinker with strong negotiation, analytical, and problem-solving skills. Qualifications * Chartered Accountant (CA) or equivalent (CIMA/CPA/ACCA). * 10–15 years of experience, with at least 5 years in a senior finance leadership role in the travel/hospitality/DMC sector. * Exposure to multi-country finance operations preferred. KPIs (Key Performance Indicators) * Monthly MIS accuracy & timely reporting. * Net working capital efficiency and receivable collection timelines. * Vendor credit terms & cost optimization achieved. * Destination-wise gross margin improvements. * Compliance adherence (audit clearance, tax filings, statutory obligations).