Territory Manager - Service

4 - 9 years

8 - 12 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

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Company Overview.

DriveX is Indias first fully integrated auto-tech platform for top-quality refurbished pre-owned two- wheelers, offering an OEM-like buying experience with stringent quality checks and refurbishment. It operates through company-owned and franchise centres providing end-to-end services including buying, selling, financing, and servicing. DriveX has revolutionized the used two-wheeler market with digital tools, transparent pricing, extensive warranties, and a hassle-free customer experience. It has a strong presence in India with plans for expansion, aiming to make pre-owned two-wheelers reliable and accessible.

Role Overview:

The Territory Manager – Service is responsible for implementing company service standards and policies at pre-owned vehicle outlets. The role focuses on supporting dealers to enhance service business performance, ensure operational efficiency, and deliver high levels of customer satisfaction.

Key Responsibilities:

Dealer Business Development

  • Drive service business growth and profitability at dealer workshops.
  • Improve operational efficiency to enhance customer satisfaction.
  • Ensure consistent availability of genuine parts from DriveX-approved sources.

Customer Satisfaction & Service Quality

  • Conduct service process audits and take corrective actions to uphold standards.
  • Address customer feedback and ensure timely resolution of complaints.
  • Engage regularly with customers to understand needs and expectations.
  • Provide on-the-job training to dealer teams on product knowledge, repair standards, and customer handling.

Product Quality & Process Compliance

  • Monitor workshop operations to ensure quick turnaround times.
  • Maintain 100% pre-owned vehicle certification and ensure trouble-free delivery to customers.

Qualifications & Experience

  • Education: Diploma or B.E. in Automobile / Mechanical Engineering.
  • Experience: 2–5 years in two-wheeler service operations (preferably in pre-owned vehicle segment).

Skills & Competencies

Technical Skills:

  • Diagnostic & problem-solving ability
  • Workshop management
  • Analytical and communication skills
  • Business acumen

Behavioral Competencies:

  • Customer centricity
  • Teamwork and collaboration
  • Emotional intelligence and empathy
  • Interpersonal and listening skills
  • Training and coaching capabilityTop of FormBottom of Form

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