Terminal Support Engineer

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Hire type: Full

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Yularatech is an IT services provider offering end-to-end quality IT solutions to our partner clients. We specialize in IT skills resourcing, IT consulting and outsourced application development and support. 

manage and support payment terminal systems

operational stability, performance, and reliability

Position Summary

Level 2 Terminal Support Engineer

The role requires strong analytical, communication, and coordination skills to manage daily operational challenges and ensure terminal uptime and performance 

Primary Responsibilities

• Install, configure, and maintain

  Point-of-Sale (POS)

  systems, related software, and interfaces. 
• Liaise with suppliers, support partners, and vendor teams for timely issue resolution. 
• Create and maintain

  operational manuals

  , process checklists, and training documentation. 
• Coordinate daily operations between customers, IT, and specialist departments, including incident escalation and emergency handling. 
• Diagnose and resolve

  hardware, software, network, and communication issues

  in POS systems. 
• Manage

  mass rollouts and deployments

  of terminal software and system updates. 
• Monitor terminal health proactively, identify issues, and engage vendors or merchants for resolution. 
• Provide full ownership and support for

  Terminal Management Systems (TMS)

  . 
• Maintain accurate and updated ticketing and issue-tracking records in accordance with SLA requirements. 

Technical Skills and Experience

Mandatory

• Minimum

  2 years of hands-on experience

  supporting or maintaining OEM/bespoke POS terminals in the

  payments industry

  . 
• Strong background in

  application support

  ,

  release management

  , and

  incident management

  . 
• Proficiency in

  troubleshooting POS hardware and software

  , including

  network communication issues (TCP/IP, GPS)

  . 
• Excellent written and verbal communication skills for cross-functional coordination. 
• Experience in

  multi-vendor environments

  , managing escalations and ensuring timely resolution. 
• Working knowledge of

  Verifone

  and

  MX51

  systems preferred. 

Desirable

• Experience
  with

  Python

  , particularly for automation and terminal support tasks. 

• Microsoft Network Certification

  and/or

  CompTIA certifications

  such as

  A+

  ,

  Network+

  , or

  Cloud+

  . 
• Prior exposure to

  terminal monitoring

  and

  management platforms

  . 
• Familiarity with ITIL or similar support frameworks. 

Soft Skills

• Good communication and interpersonal skills. 
• Analytical and solution-oriented mindset. 
• Ability to prioritize and manage multiple incidents in high-pressure environments. 
• Collaborative and adaptable approach in working with cross-functional and cross-cultural teams. 
• Customer-focused with a commitment to service quality. 

Additional Information:

• We offer a competitive salary and a comprehensive benefits package. 
• You will have the opportunity to work on exciting and impactful projects. 
• Join a collaborative and inclusive work environment. 
• Enjoy continuous learning and professional development opportunities.