Telly calling

You are looking for a Telecaller to join a dynamic team and embark on a rewarding career journey. As a Telecaller, you will be responsible for contacting customers over the telephone in a customer service capacity. Your main duties will include making outbound calls to promote products and services, as well as following up on recent purchases. Additionally, you will respond to customer inquiries, provide information about products and services, and handle and resolve customer complaints by offering appropriate solutions. It will be your responsibility to keep detailed records of all customer interactions and transactions, ensuring that customer information is accurately updated in the database as needed. Meeting and exceeding sales targets and customer satisfaction goals will be crucial in this role. To achieve this, you must continuously enhance your product and service knowledge to deliver accurate information to customers. Staying up-to-date with industry developments and being knowledgeable about competitor offerings will be essential. You will need to adhere to all company policies and procedures, especially those related to confidentiality and data security. Participation in training and development opportunities to improve your skills and knowledge will be encouraged. Key skills for success in this role include back-office customer service, handling customer complaints, providing customer care, effective customer interaction, sales, customer support, computer proficiency, voice processes, customer satisfaction, outbound telecalling, and effective communication skills. Familiarity with social media will be beneficial. This is a full-time position with the opportunity to work day shifts, morning shifts, or night shifts. The work location is in person.,