Tellicaller cum Back office (Finance Background)

Job Description

Job Title: Telecaller cum Back Office Executive Location: 2nd Floor, 36 Ballygunge Gardens, Golpark, Gariahat, Kolkata, West Bengal 700019 Company: Renu SB Creation Software Pvt Ltd Experience: 1-3 Years Employment Type: Full-time Education - 12th pass Candidate prefer - Female Incentives - Based on the performance & target Job Summary: We are seeking a dynamic Telecaller cum Back Office Executive to join our team. This role involves handling finance related inbound and outbound calls, client coordination, and managing back-office operations efficiently. The ideal candidate should have excellent communication skills, a customer-oriented approach, and proficiency in administrative tasks. Key Responsibilities:Telecalling Duties: Handle inbound and outbound calls professionally. Communicate with clients to provide information about products/services. Follow up on leads and inquiries. Maintain a strong follow-up system for potential customers. Resolve customer queries and escalate issues when necessary. Maintain call logs and update customer details in CRM. Back Office Duties: Manage and maintain records, files, and documentation. Assist in data entry, report preparation, and database management. Coordinate with internal teams for smooth workflow. Prepare and process invoices, quotations, and other documents. Handle email correspondence and client follow-ups. Perform other administrative tasks as required. Required Skills & Qualifications: Education: 12th pass. Experience: 1-3 years in finance related telecalling, customer support, or back-office operations. Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint), CRM software. Communication Skills: Good verbal and written communication in English, Hindi & Bengali. Interpersonal Skills: Ability to handle customer queries with patience and professionalism. Organizational Skills: Ability to multitask and manage time efficiently. Why Join Us? Opportunity to work with a leading Finance solutions provider. Career growth and skill development opportunities. Friendly and professional work environment. How to Apply: Interested candidates can send their resumes to assistance@sbcreationgroup.com or contact us at +91 8777076816 . Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: Day shift Work Location: In person