Tellecaller

We are seeking a motivated and persuasive Telecaller to join our team. The ideal candidate will handle a high volume of inbound and outbound calls to engage with customers, promote products or services, and generate business leads. This role requires exceptional communication skills, a professional attitude, and a goal-oriented mindset to meet and exceed daily and monthly targets. Key responsibilities

• Make outbound calls to potential customers using provided leads and databases to promote products and services.
• Handle and resolve inbound customer inquiries, questions, and concerns in a timely and professional manner.
• Explain product features, benefits, and pricing clearly to generate interest and secure sales.
• Persuade potential customers to purchase or schedule appointments for the sales team.
• Maintain accurate and detailed records of all customer interactions and sales activities in the CRM system.
• Meet or exceed daily, weekly, and monthly targets for call volume, lead generation, and sales conversions.
• Collaborate with the sales and marketing teams to improve campaigns and overall customer experience.
• Update and maintain customer information databases with new information as required.
• Handle customer objections and rejections professionally, maintaining a positive attitude.
• Gather customer feedback and provide insights to improve products, services, and sales strategies.

Qualifications

• Education: High school diploma or equivalent is often required; a bachelor's degree in sales, marketing, or a related field is a plus.
• Experience: Previous experience in a telecalling, telesales, or customer service role is preferred.
• Language: Fluency in the required language (e.g., English, regional languages) is a must.

Skills

• Communication: Excellent verbal and interpersonal skills, with a clear and confident phone manner.
• Sales Acumen: Strong persuasive and negotiation skills to influence buying decisions and close deals.
• Technical Proficiency: Comfortable using CRM software, telecommunication systems, and basic computer applications for data entry.
• Resilience: Ability to handle rejection and objections professionally while staying motivated.
• Active Listening: Strong listening skills to understand customer needs and provide appropriate solutions.
• Time Management: Efficient multitasking and organizational skills to manage high call volumes.
• Problem-Solving: The ability to think quickly and resolve customer issues effectively.

Job Types: Full-time, Permanent

Pay: From ₹9,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person