Tellecaller

Position Overview

Saheli Jewellers is seeking a courteous, articulate, and customer-focused Telecaller to support customer outreach, lead generation, and engagement activities. The role plays a key part in enhancing customer relationships and driving showroom footfall through effective telephonic communication.

Key Responsibilities

• Make outbound calls to existing and prospective customers to communicate offers, schemes, and new jewellery collections.
• Handle inbound calls and respond professionally to customer inquiries regarding products, pricing, schemes, and showroom details.
• Generate qualified leads and schedule showroom visits or appointments.
• Maintain accurate records of calls, customer interactions, and follow-up activities.
• Coordinate with the sales team to ensure effective lead conversion and follow-ups.
• Collect customer feedback and support customer retention initiatives.
• Maintain high standards of professional communication and customer service at all times.

Eligibility Criteria

• Minimum qualification: 12th Pass; graduation preferred.
• Prior experience in telecalling, customer support, or sales coordination is an advantage.
• Strong verbal communication skills in Hindi; working knowledge of English and local language preferred.
• Pleasant voice, confident communication style, and customer-centric attitude.
• Basic computer proficiency; familiarity with CRM systems is an added advantage.

Key Competencies

• Telecalling & Customer Engagement
• Lead Generation & Follow-up
• Communication & Interpersonal Skills
• Sales Coordination
• Data Accuracy & Record Maintenance

What We Offer

• Fixed monthly salary of ₹9,000 – ₹15,000 (based on experience and performance)
• Opportunity to work with a reputed jewellery brand
• Professional and supportive work environment
• Training and career growth opportunities

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person