Posted:2 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Position Overview

Saheli Jewellers is seeking a courteous, articulate, and customer-focused Telecaller to support customer outreach, lead generation, and engagement activities. The role plays a key part in enhancing customer relationships and driving showroom footfall through effective telephonic communication.

Key Responsibilities

  • Make outbound calls to existing and prospective customers to communicate offers, schemes, and new jewellery collections.
  • Handle inbound calls and respond professionally to customer inquiries regarding products, pricing, schemes, and showroom details.
  • Generate qualified leads and schedule showroom visits or appointments.
  • Maintain accurate records of calls, customer interactions, and follow-up activities.
  • Coordinate with the sales team to ensure effective lead conversion and follow-ups.
  • Collect customer feedback and support customer retention initiatives.
  • Maintain high standards of professional communication and customer service at all times.

Eligibility Criteria

  • Minimum qualification: 12th Pass; graduation preferred.
  • Prior experience in telecalling, customer support, or sales coordination is an advantage.
  • Strong verbal communication skills in Hindi; working knowledge of English and local language preferred.
  • Pleasant voice, confident communication style, and customer-centric attitude.
  • Basic computer proficiency; familiarity with CRM systems is an added advantage.

Key Competencies

  • Telecalling & Customer Engagement
  • Lead Generation & Follow-up
  • Communication & Interpersonal Skills
  • Sales Coordination
  • Data Accuracy & Record Maintenance

What We Offer

  • Fixed monthly salary of ₹9,000 – ₹15,000 (based on experience and performance)
  • Opportunity to work with a reputed jewellery brand
  • Professional and supportive work environment
  • Training and career growth opportunities

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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