Telesales - Team Leader

Job Description

Full Time · Sri Yatra · On-Site Bangalore Urban, Karnataka, India Telesales Team Lead Location: HSR Layout, Bangalore (Head Office) Company: Sri Yatra by Sri Mandir www.sriyatra.com About AppsForBharat & Sri Yatra by Sri Mandir: AppsForBharat is a rapidly growing, Series B-funded faith-tech startup backed by India’s best venture capital investors, including Fundamentum, Susquehanna Asia VC, Peak XV partners (prev. Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious team comprises alumni from prestigious institutions like IITs & IIMs, with extensive experience in scaling high-growth startups. Our core mission is to enrich individuals' spiritual lives through innovative technology. Our flagship product, Sri Mandir, launched in November 2020, is the world’s largest app for Hindu devotees, serving as a digital sanctuary for millions globally. We aim to serve hundreds of millions more in the coming years, driven by overwhelming user love. The devotion market in India is a significant $44B opportunity, growing at 10% CAGR, primarily offline and unorganised. Within this, temples drive approximately $27B in GMV through offerings, services, and commerce. Tourism to religious places alone represents a $10B opportunity. The Sri Mandir app is experiencing rapid growth, at 20-25% month-on-month. Sri Yatra by Sri Mandir is our exciting new venture, dedicated to making spiritual travel seamless and enriching. We're building unique travel packages to sacred pilgrims & rituals, connecting devotees with divine teachings and a vibrant community. Your Role: Lead with Purpose We’re looking for an energetic and empathetic Telesales Team Lead to guide our growing sales team. As a team lead, you’ll mentor and motivate our telesales executives, drive results with empathy, and ensure each customer interaction reflects the values of trust , devotion , and service that define Sri Yatra. Key Responsibilities Lead, mentor, and inspire a telesales team to consistently meet and exceed targets Monitor daily KPIs: conversion rates, call quality, follow-ups, and revenue contribution Conduct regular call reviews and provide constructive coaching and feedback Support team members in handling complex queries and closing high-value bookings Ensure adherence to sales processes, CRM protocols, and lead handling SOPs Collaborate with operations and product teams to ensure smooth customer journeys Participate in hiring, onboarding, and training new team members Be a pillar of support in escalations and maintain a performance-driven yet compassionate culture What We’re Looking For 3–5 years of telesales experience, with at least 1 year in a leadership role Proven success in meeting or exceeding sales targets in a fast-paced environment Excellent coaching and people management skills; high emotional intelligence Proficiency with CRM systems, sales dashboards, and funnel tracking Experience in spiritual travel, religious tourism, or pilgrimage services is a big plus Ability to lead with calmness, clarity, and a deep sense of purpose What You’ll Get Performance-Linked Incentives : Post-probation performance rewards Mid-Week Recharge : Weekly off on Wednesday or Thursday Growth Path : Be part of a rapidly growing team with opportunities for leadership advancement Meaningful Work : Help thousands experience the spiritual journey of a lifetime