Telesales Specialist

About the Company

Lead process is a dynamic organization focused on innovation and excellence in our field. Our mission is to empower businesses through cutting-edge solutions and a commitment to quality. We foster a collaborative culture that values diversity and encourages professional growth.

About the Role

The Lead Process role is crucial for overseeing and optimizing our operational processes. This position requires a strategic thinker who can lead teams and drive efficiency while maintaining high standards of quality.

Responsibilities

• Oversee daily operations and ensure processes are running smoothly.
• Implement process improvements to enhance efficiency and effectiveness.
• Lead and mentor team members to achieve departmental goals.
• Collaborate with cross-functional teams to align processes with business objectives.
• Monitor key performance indicators and report on progress.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 5+ years of experience in process management or a similar role.

Required Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in process mapping and improvement methodologies.

Preferred Skills

• Experience with Lean or Six Sigma methodologies.
• Familiarity with project management tools and software.