Telesales Representative

Job Title:

Location:

About the Role

Tele-calling and Coordinator

If you have excellent communication skills and love keeping things organized, we want to hear from you.

Key Responsibilities

1. Tele-calling & Lead Management:

• Outbound Calling:

  Make outbound calls to potential customers from the provided database/leads list to introduce Design Lyf's services/products.

• Inbound Handling:

  Answer incoming calls professionally, address customer queries, and provide accurate information.

• Lead Qualification:

  Understand the customer's requirements and categorize them as Hot, Warm, or Cold leads.

• Follow-ups:

  Maintain a consistent follow-up schedule with potential clients who have shown interest but haven't closed yet.

2. Coordination & Administration:

• Scheduling:

  Book appointments, site visits, or consultations for the senior sales team or interior designers.

• Data Entry:

  Update the CRM or Excel sheets with accurate client details, call remarks, and next-step actions.

• Liaison:

  Act as a bridge between the client and the internal team to ensure requirements are passed on clearly.

• Reporting:

  Prepare daily or weekly reports on the number of calls made, leads generated, and appointments booked.

Requirements & Qualifications

• Education:

  High School Diploma or Bachelor's degree in any field.

• Experience:

  Prior experience in tele-sales, customer support, or office coordination is a plus (but freshers with good skills are welcome).

• Language Skills:

  specific fluency in

  English

  is mandatory. Knowledge of [Regional Language, e.g., Kannada, Hindi] is highly preferred.

• Tech Savvy:

  Basic knowledge of MS Excel, Google Sheets, and WhatsApp Business.

• Soft Skills:

• Excellent verbal communication and distinct telephone etiquette.
• Patience and the ability to handle rejection or difficult clients politely.
• Strong organizational skills and attention to detail.

What We Offer

• Competitive salary + Performance-based incentives.
• Training and mentorship.
• A friendly and professional work environment.