Telesales || Home Loan || Navi Mumbai

ROLES & RESPONSIBILITIES:

1. Prospecting with suspect leads. A suspect is a person who hasstill not decided on taking a loan.

2. Converting a suspect to a prospect. Thisinvolvesthe following:

• Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond

office hours.

• This will also involve making calls at different times in order to achieve success.
• Need Analysis
• Eligibility Profiling
• Setting up an appointment
• Follow up with the prospect post every meeting with the sales officer until conclusion.

3. Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self

in satisfying customer needs with the objective of converting the prospect to a customer

4. Responsible for conversion ofsuspectsto prospectsto customers

5. Provide support to the sales team in increasing conversions by:

• Prompt calling to allsuspects / prospects
• Timely follow up with all prospects
• Cordial relationships with the sales officer mapped.
• Collaboration with the sales officer in providing feedback.

6. Responsible for complete knowledge of company products and policies as well asthose of competition

7. Responsible for quality of the conversation, which entailsthe following:

• Accuracy
• Product Knowledge
• Appraisal Skills
• Punctuality & TOS
• TAT commitments

8. Ability to handle objections

9. Updating the software. You must capture your conversation with the customer effectively such that a third

person is able to carry on the conversation with the customer where you left off.

10. Generating References: The quality of your conversation and your ability to connect with the customer is also

reflected in the number of references that you generate.

11. Providing market feedback to the supervisor: It is important to share with your supervisor any trends that you

come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing

fee being charged by us vis--vis the same being charged by a specific competitor.