Telesales Executive

A telesales executive for a furniture business is responsible for generating sales leads and closing deals over the phone. This role requires strong communication and interpersonal skills, the ability to understand customer needs, and proficiency in using sales techniques and CRM tools. Key responsibilities include making outbound calls to potential customers, handling inbound inquiries, and providing product information, quotes, and support.  Key Responsibilities: Lead Generation & Outreach: Making outbound calls to prospective customers, following up on leads from various sources, and proactively identifying new sales opportunities. Product Knowledge: Developing a strong understanding of the furniture products and services offered, including features, benefits, and pricing. Customer Needs Assessment: Actively listening to customers, understanding their requirements, and recommending suitable furniture options. Sales Closing: Effectively communicating product value, addressing customer concerns, and closing sales deals over the phone. CRM Management: Maintaining accurate records of customer interactions, sales activities, and progress in the CRM system. Customer Service: Providing excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience. Sales Target Achievement: Meeting or exceeding assigned sales targets and contributing to the overall sales goals of the company. Product Promotion: Promoting special offers, discounts, and new furniture releases to drive sales and customer engagement. Market Research: Gathering market intelligence, competitor information, and customer feedback to inform sales strategies. Collaboration: Working closely with other sales team members, designers, and customer service representatives to ensure smooth sales processes. Order Processing: Accurately processing furniture orders, including entering details into the system and coordinating with logistics. Post-Sales Support: Providing post-sales support, addressing customer queries, and ensuring customer satisfaction. Feedback Collection: Gathering customer feedback on products, services, and the overall buying experience.