Telesales Executive

Job Description

Sales and Customer Engagement: Make outbound calls to potential customers to promote personal loan products. Identify and understand customer needs, and suggest the most appropriate loan product. Convert inquiries into successful sales through effective communication and persuasion. Target Achievement: Meet or exceed weekly, monthly, and annual sales targets as assigned. Track and achieve key performance indicators (KPIs) related to lead conversion, revenue generation, and call handling time. Customer Relationship Management: Maintain accurate and updated customer records in the CRM system. Build and maintain strong customer relationships to encourage repeat business and referrals. Product Knowledge: Stay updated on the latest product features, benefits, and company policies. Provide clear and accurate information to customers about loan terms, interest rates, and repayment plans. Compliance and Documentation: Ensure all sales processes and communications comply with regulatory and company standards. Assist customers in completing loan application forms and gathering necessary documents. Team Collaboration: Collaborate with team members and management to share strategies, resolve challenges, and achieve collective goals. Participate in training programs to enhance sales skills and product knowledge.