Telemarketing Specialist

Job Description You will be joining IAN Institute of Rehabilitation and Research as a Telesales Specialist, located in Thrissur. Your primary responsibility will involve making outbound calls to potential customers, understanding their needs, and convincing them to avail the institute's services. Your role will also include delivering exceptional customer service, addressing inquiries, and pursuing potential leads. Additionally, you will be in charge of recording customer interactions and organizing training sessions for new team members. Key Responsibilities - Make outbound calls to potential customers - Understand customer needs and promote institute services - Provide excellent customer service and respond to queries - Follow up on leads and maintain records of customer interactions - Conduct training sessions for new team members Qualifications - Possess strong Customer Service and Customer Support skills - Excellent Communication and Sales skills - Ability to conduct Training sessions effectively - Proficient in using customer relationship management (CRM) software - Strong verbal and written communication skills - Capable of working independently and collaboratively in a team - Prior experience in telesales or customer service is advantageous - Bachelor's degree in a related field is preferred Job Description You will be joining IAN Institute of Rehabilitation and Research as a Telesales Specialist, located in Thrissur. Your primary responsibility will involve making outbound calls to potential customers, understanding their needs, and convincing them to avail the institute's services. Your role will also include delivering exceptional customer service, addressing inquiries, and pursuing potential leads. Additionally, you will be in charge of recording customer interactions and organizing training sessions for new team members. Key Responsibilities - Make outbound calls to potential customers - Understand customer needs and promote institute services - Provide excellent customer service and respond to queries - Follow up on leads and maintain records of customer interactions - Conduct training sessions for new team members Qualifications - Possess strong Customer Service and Customer Support skills - Excellent Communication and Sales skills - Ability to conduct Training sessions effectively - Proficient in using customer relationship management (CRM) software - Strong verbal and written communication skills - Capable of working independently and collaboratively in a team - Prior experience in telesales or customer service is advantageous - Bachelor's degree in a related field is preferred