Telemarketing Operations Manager

Company Description

We’re a U.S.–based growth agency that delivers pay-per-lead email campaigns for 100+ commercial-cleaning clients. 2025 is our “Year of Voice”—we’re launching an outbound call channel to complement our high-performing email engine, and you’ll be the architect.

What You’ll Own

• Build & launch the program

Draft the full call playbook, rebuttal library, QA scorecard and compliance checklist within 30 days. Select, deploy and administer the dialer/CRM stack (Instantly + HubSpot + predictive dialer).

• Recruit & coach the team

Hire and ramp 4–6 telemarketers in the first 60 days; scale to 10+ by month 4. Deliver weekly coaching, side-by-side monitoring and QA audits; maintain ≥90 % script adherence.

• Drive performance & reporting

Set daily talk-time, connect-rate and lead-conversion KPIs; publish live dashboards and Monday wrap-ups. Hit 250 qualified appointments/month by day 90 and 500+ by month 6.

• Process & compliance stewardship

Own DNC/TCPA scrubs, call-record retention and STIR/SHAKEN-enabled routes. Coordinate seamless handoff to our U.S. account team within two hours of a qualified call.

What We’re Looking For

• 5+ yrs managing international outbound voice operations (US process preferred).
• Proven success scaling a B2B appointment-setting or lead-gen team (SaaS, services or agency).
• Hands-on experience with modern cloud dialers, CRM integrations and QA platforms.
• Data-driven leader who benchmarks, A/B tests and iterates arguments quickly.
• Clear, neutral English accent; able to coach accent reduction and soft-skills.
• Comfortable working US hours and owning deliverables with minimal oversight.

Nice-to-Have

• Prior exposure to janitorial / facilities-services clients.
• Familiarity with email-to-call workflows (e.g., Instantly → dialer → HubSpot).
• Expertise in STIR/SHAKEN, DNC.com, or similar compliance tools.

What’s In It for You

• Competitive base (US $650 – $850 per month) + lucrative performance bonuses

  tied to qualified appointments and team KPIs.
• Remote-first culture
• 12 annual leave days from day 1.
• Direct impact—your playbook becomes the standard for every call that powers our clients’ growth.
• Clear growth path to Director of Outbound as we expand beyond the janitorial niche.