Company Description We’re a U.S.–based growth agency that delivers pay-per-lead email campaigns for 100+ commercial-cleaning clients. 2025 is our “Year of Voice”—we’re launching an outbound call channel to complement our high-performing email engine, and you’ll be the architect. What You’ll Own Build & launch the program Draft the full call playbook, rebuttal library, QA scorecard and compliance checklist within 30 days. Select, deploy and administer the dialer/CRM stack (Instantly + HubSpot + predictive dialer). Recruit & coach the team Hire and ramp 4–6 telemarketers in the first 60 days; scale to 10+ by month 4. Deliver weekly coaching, side-by-side monitoring and QA audits; maintain ≥90 % script adherence. Drive performance & reporting Set daily talk-time, connect-rate and lead-conversion KPIs; publish live dashboards and Monday wrap-ups. Hit 250 qualified appointments/month by day 90 and 500+ by month 6. Process & compliance stewardship Own DNC/TCPA scrubs, call-record retention and STIR/SHAKEN-enabled routes. Coordinate seamless handoff to our U.S. account team within two hours of a qualified call. What We’re Looking For 5+ yrs managing international outbound voice operations (US process preferred). Proven success scaling a B2B appointment-setting or lead-gen team (SaaS, services or agency). Hands-on experience with modern cloud dialers, CRM integrations and QA platforms. Data-driven leader who benchmarks, A/B tests and iterates arguments quickly. Clear, neutral English accent; able to coach accent reduction and soft-skills. Comfortable working US hours and owning deliverables with minimal oversight. Nice-to-Have Prior exposure to janitorial / facilities-services clients. Familiarity with email-to-call workflows (e.g., Instantly → dialer → HubSpot). Expertise in STIR/SHAKEN, DNC.com, or similar compliance tools. What’s In It for You Competitive base (US $650 – $850 per month) + lucrative performance bonuses tied to qualified appointments and team KPIs. Remote-first culture 12 annual leave days from day 1. Direct impact—your playbook becomes the standard for every call that powers our clients’ growth. Clear growth path to Director of Outbound as we expand beyond the janitorial niche.