Telemarketing NRI

Role & responsibilities

TELEMARKETING Elite Caller OUTBOUND/INBOUND/NRI

The CASAGRAND Telemarketing Elite caller team will be working on the high-ticket lead

allocated to them through pre-sales software, i.e. Salesforce/Sell.do. They will connect

with the customer to identify the prospect and allocate the same to the sales team

(SVC/Sales).

ROLES & RESPONSIBILITIES

• Executives should follow the shift timings as per the business requirement. (Between

7 AM to 1 AM- Rotational)

• Executives should be flexible for shift timings, extensions & weekend workings.

• Daily, executives should dial a minimum of 250 calls (based on operation requests,

this would be Dialed up to 350 calls per day as per business requirements).

• Adhere to scripts to provide information about product’s features, prices, etc. and

present their benefits

• Good knowledge in and around Chennai Locations - Routes

• To meet the daily allocation target of 5 per day (Applicable for 1 month as a new

Bee). After the completion of one month, the minimum allocation target would be

10 per day (during launch, the target would change as per business requirements).

• Persistent and results-oriented

• Having exposure to cultural norms and diverse viewpoints

• Excellent interpersonal, research, and record-keeping skills

• Team player

• Good communication and presentation skills

• Proficient in English

• Excelling in time management.

• Knowledge of computer programs like CRM and telephone systems.

• Fixed Tuesday Week offs

• 4 Week off in a month (Week off preference not accepted)

Job Requirements:

• Minimum 2 years Experience in any voice process – International Voice process

only

• Preferably Female Candidates

• Excellent Communication Skills – Mandatory

• Any Graduates /Non-Graduates

• Exceptional oral skills in regional languages – Tamil/Kannada/Telugu (Hindi

optional)

Tuesday fixed week off

Preferred candidate profile

Perks and benefits