Roles and Responsibilities Manage loan recoveries through effective communication with customers, field collections teams, and internal stakeholders. Develop and implement strategies to improve collection efficiency, reduce write-offs, and enhance customer satisfaction. Collaborate with cross-functional teams to resolve complex issues related to loan recoveries. Analyze data to identify trends, opportunities for improvement, and areas of concern.
Roles and Responsibilities Draft and review contracts, agreements, and other legal documents for the company's projects. Provide legal advice on various matters related to real estate transactions, disputes, and compliance. Manage litigation cases by conducting research, analyzing data, and preparing reports. Ensure timely completion of all legal tasks assigned by senior management. Maintain accurate records of all legal documentation and correspondence.
Roles and Responsibilities Conduct gold appraisals for customers to determine the value of their gold ornaments. Provide expert advice on various loan options, including gold loans, jewelry loans, and other financial products. Develop strong relationships with customers to understand their needs and preferences. Ensure accurate documentation of customer interactions, transactions, and sales activities. Maintain a high level of professionalism at all times while interacting with customers.
Roles and Responsibilities Manage key accounts, ensuring timely completion of financial statements, tax returns, and statutory audits. Oversee corporate accounting functions, including budgeting, forecasting, and financial reporting. Conduct audits (statutory & tax) to ensure compliance with regulatory requirements. Provide expert advice on banking and finance matters to clients. Ensure accurate finalization of accounts and adherence to NBFC regulations.
Roles and Responsibilities Identify potential customers for gold loan products and services. Conduct market research to understand customer needs and preferences. Develop sales strategies to meet targets and achieve business goals. Build relationships with existing clients to increase repeat business and referrals. Collaborate with internal teams to resolve customer queries and issues.
Roles and Responsibilities Manage branch operations, including sales, customer service, and team handling. Oversee daily activities of the branch office to achieve targets and goals. Develop and implement strategies to increase revenue growth and improve profitability. Ensure effective communication with headquarters, regional teams, and other stakeholders. Identify areas for improvement and take corrective action to address them.
Role & responsibilities : Target Market Identification: Research and identify potential customers who may have an interest in availing gold loans. sales planning: Develop and implement strategies to meet or exceed sales targets. sales presentation &negotiations: Develop and deliver compelling sales presentations to show case the benefits. documentation :Ensure all necessary documentation is completed ,includung contracts invoices and any legal paper work required for high value transactions. Risk Management : Security Measures: Ensure the safe handling, storage and delivery of gold products, protecting against theft or loss. Market risk: Stay vigilant regarding market fluctuations and manage customer expectations accordingly. Preferred candidate profile : NBFC
Job Overview: The Branch Manager (BM) is responsible for overseeing the day-to-day operations of the branch, ensuring that the teams of ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents and Operations staff are meeting their daily targets and commitments. The BM will lead by example, supporting the ABMs/Managers in their respective departments, ensuring the delivery of exceptional customer service and maintaining the overall efficiency and profitability of the branch. The role requires active field involvement, staff management and continuous performance monitoring to ensure branch objectives are met. Key Responsibilities: Staff Management & Leadership : Oversee and manage ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents and Operations staff ensuring they meet their daily, weekly, and monthly targets. Conduct regular team meetings to review progress, provide updates and set new goals for the team. Monitor staff performance and provide continuous feedback, training, and development opportunities. Ensure that each department works in a collaborative manner to achieve overall branch goals. Monitor daily field activities of ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents to ensure their activities align with branch goals and are being executed effectively. Accompany ABM/Manager/Executive-Sales in the field for conducting sales activities and meeting customers to close the business. Accompany ABM/Manager/Executive-Loans to verify loan customers before sanctioning loans, ensuring that the loan disbursement process adheres to society policies and standards. Ensure that ABM/Manager/Executive are conducting regular follow-ups and closing calls to drive business growth. Provide field support and direct involvement in sales campaigns, ensuring that branch sales targets are met. 2. Recruitment & Team Development : Assist ABM/Manager in recruiting local Agents for Deposits and loan sourcing and collections to expand the branch's customer base and improve loan collections. Ensure that the recruited agents are trained and equipped with the necessary skills and knowledge to succeed in their roles. Regularly assess the performance of Agents and verification has to be done regularly w.r.t Agents collections. 3. Customer Service & Relationship Management : Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction. Ensure that customer inquiries and complaints are addressed professionally and efficiently. Build and maintain strong relationships with customers to encourage repeat business and positive referrals. 4. Branch Performance & Target Achievement : Contribute actively to increasing the branches overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met. Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved. 5. Operations Department Management : Oversee the operations department's daily activities, ensuring that all transactions, paperwork are completed accurately and in a timely manner as guided from the head-office. Ensure that all daily transactions and reports are concluded before the end of the day to maintain smooth operations and compliance with internal processes. Work with the clerical staff to ensure that customer documentation, loan paperwork, and other administrative tasks are handled effectively. 6. Reporting & Administrative Tasks : Provide regular updates and reports to senior management on branch performance, sales progress, loan portfolio, collections and customer service metrics. Review and ensure accuracy in branch-related documentation and reports. Perform other administrative tasks as required by senior management. Qualifications & Skills: Education : Bachelor's degree in Business, Finance, or a related field. A Masters degree or additional certifications in banking and finance is a plus. Experience : Minimum 3+ years of experience in banking, with at least 1-2 years in a branch management role. Proven experience managing teams in sales, loans, collections, agents and operations. In-depth understanding of deposit schemes, loan products and banking operations.
Roles and Responsibilities Manage branch operations, ensuring efficient handling of fixed deposits, mortgage loans, gold loan, home loans, LAP (Loan Against Property), and other financial products. Oversee branch sales performance and lead generation strategies to achieve targets. Develop and implement effective marketing plans to increase brand awareness and drive business growth. Ensure compliance with regulatory requirements and internal policies at the branch level. Foster strong relationships with customers through excellent customer service.
1. Sales & Business Development Achieve monthly, quarterly, and annual sales targets for various products (Gold Loans, Mortgage Loans, DEposits, etc.).Team Management 3. Customer Relationship Management 4. Operations & Compliance