Telecalling Executive

🧭 Role OverviewThe Telecalling Executive is responsible for handling high-volume inbound and outbound calls to engage customers, generate and follow up on leads, resolve queries, and convert interactions into sales or service outcomes. The role demands strong communication, customer-orientation, and target-driven performance. 🎯 Key ResponsibilitiesMake outbound calls to prospective and existing clients to promote products or services. Handle inbound customer inquiries—provide accurate information, resolve issues, and ensure customer satisfaction.ExpertiaPlacementIndia Follow up on leads to nurture interest and close conversions.Reddit+15Internshala blog+15Expertia+15 Maintain and update accurate customer interaction records, feedback, and status in CRM systems.Reddit+12Expertia+12Internshala blog+12 Achieve daily, weekly, and monthly call and conversion targets.Expertia+2Expertia+2PlacementIndia+2 Collaborate with sales or support teams and participate in training sessions to improve skills and product knowledge.Internshala blog+14Expertia+14Reddit+14 🎓 Qualifications & SkillsMinimum educational requirement: High school diploma (12th pass) or equivalent. A bachelor's degree is preferred for senior roles.ExpertiaExpertia 0–2 years of prior experience in telecalling, telemarketing, or customer service. Experience may be preferred or required depending on role level.Reddit+9PlacementIndia+9Expertia+9 Excellent verbal and written communication; fluency in English and Hindi commonly expected, additional regional languages (e.g., Bengali) a plus.Joblum+1Alexa Hire+1 Proven ability to persuade, handle objections, and maintain positivity under pressure.Expertia+2Expertia+2Reddit+2 Customer-centric attitude with patience, empathy, and strong active listening skills.PlacementIndiaExpertia Basic computer and MS Office skills; familiarity with CRM tools (e.g., Zoho, Salesforce) preferred.Reddit+15Joblum+15Expertia+15 Strong organizational and time-management capabilities to multitask and meet targets.ExpertiaPlacementIndia 💰 Compensation & BenefitsBase salary typically ranges from ₹10,000 to ₹18,000/month, varying by experience Performance-based incentives, bonuses, or commissions tied to lead conversions and target achievement.Expertia+1Expertia+1 Additional perks may include mobile or travel allowance, health insurance, and career growth opportunities.Apna 🏢 Typical Schedule & Work EnvironmentWork model: On-site at office or occasionally work-from-home (based on company policy). Working hours usually day shifts; some variations or shift flexibility depending on business needs. Expect fast-paced call center or sales environment with high-volume calling targets.Internshala blog+7PlacementIndia+7Expertia+7 🛠️ Growth & Development PathTelecalling roles are commonly suitable for freshers, with training provided on call scripts, CRM tools, and product details.Expertia+5PlacementIndia+5Expertia+5 High-performing executives can progress into senior roles such as Team Lead, Sales Coordinator, Customer Relationship Manager, or broader operational roles within sales/support functions.