Telecalling Executive

Role & responsibilities

• Customer Contact:

  Initiate outbound calls (cold calling) to prospective clients or receive inbound calls to address customer inquiries.

• Product Promotion:

  Clearly and accurately explain company products, services, and pricing to customers, generating interest and demonstrating value.

• Sales & Lead Generation:

  Identify sales opportunities, follow up on leads, and persuade potential clients to purchase or take the next step (e.g., scheduling an appointment or demo).

• Customer Relationship Management:

  Build and maintain positive relationships with prospects and customers. Address any concerns, grievances, or suggestions in a professional and timely manner.

• Data Management:

  Accurately record all call details, customer interactions, feedback, and sales activities in the Customer Relationship Management (CRM) system or database.

• Target Achievement:

  Strive to meet or exceed daily, weekly, and monthly targets for calls, sales, or lead conversion set by the management.

• Team Collaboration:

  Collaborate with the sales and marketing teams to align strategies and provide valuable customer feedback for product/service improvement.

• Adherence to Standards:

  Follow communication scripts (when provided) and company policies and procedures.

Preferred candidate profile

Qualifications

• High school diploma or equivalent is required. A Bachelor's degree is a plus.
• Proven experience as a Telecaller, Telemarketer, Telesales Representative, or in a similar customer-facing role is preferred.
• Familiarity with CRM software (e.g., Salesforce, Zoho, etc.) and telephone systems.

Key Skills

• Exceptional Communication:

  Excellent verbal communication skills with a clear, engaging, and professional phone etiquette.

• Persuasion & Negotiation:

  Strong ability to convince customers, handle objections effectively, and close sales deals over the phone.

• Active Listening:

  Keen listening skills to accurately understand customer needs and concerns.

• Resilience:

  Ability to handle rejection and maintain a positive, persistent, and enthusiastic attitude.

• Organizational Skills:

  Excellent research, record-keeping, and time management skills to handle high volumes of calls and administrative tasks.

• Language Fluency:

  Fluency in

  ENGLISH

  is essential.