Telecaller/Team Leader/Field Executive

 Job Description: Telecalling / Team Leader / Field Executive Department: Collections / Recovery 1.Job Description: Telecalling Key Responsibilities: Make outbound calls to customers with overdue payments and remind them of pending dues. Explain account status, due amounts, and payment options clearly and politely. Negotiate for timely payments while maintaining a positive customer relationship. Record customer interactions, payment commitments, and feedback accurately in the system. Follow up with customers as per the call cycle until payment realization. Adhere to call quality, compliance, and regulatory guidelines (RBI / company policy). Achieve monthly and weekly collection targets. Requirements:Education: Minimum 12th Pass / Graduate preferred. Experience: 0–3 years in telecalling, recovery, or customer service. Skills: Good communication in Hindi and English (regional language preferred), persuasive, target-oriented, and computer literate. Other: Ability to handle pressure and meet deadlines. 2. Job Description: Team Leader – Collection Process Key Responsibilities:Supervise a team of telecallers and/or field executives in the collection process. Allocate daily calling and follow-up targets to team members. Monitor team performance and ensure achievement of recovery goals. Handle escalations and difficult customer cases effectively. Coach, train, and motivate team members to improve productivity and compliance. Maintain MIS reports, track payment collections, and share daily updates with management. Ensure adherence to company policy, compliance norms, and legal guidelines. Coordinate with field staff for on-ground recovery follow-ups when needed. Requirements:Education: Graduate / Postgraduate. Experience: 2–5 years in collection/recovery, with at least 1 year in a supervisory role. Skills: Strong leadership, communication, negotiation, and reporting skills. Other: Target-driven, analytical, and proficient in MS Excel / CRM tools. 3. Job Description: Field Executive – Collection Process Key Responsibilities: Visit customers with overdue payments to recover dues as per assigned portfolio. Deliver notices, explain outstanding amounts, and collect payments (cash / cheque / digital). Negotiate with customers for payment settlements within company policy. Maintain records of customer visits, payments, and field reports. Coordinate with telecalling and backend teams for updates and customer follow-ups. Ensure proper documentation and compliance with company and legal guidelines. Handle collection receipts and deposit collected amounts as per protocol. Requirements:Education: 10th Pass / 12th Pass or above. Experience: 0–3 years in field collection, sales, or recovery. Skills: Good communication, negotiation, and interpersonal skills. Other: Two-wheeler with valid driving license preferred, willingness to travel extensively.