Telecalling Team Leader

0 - 31 years

2 - 3 Lacs

Posted:22 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated and experienced Tele calling Team Leader to manage and lead our collections tele calling team. The ideal candidate will be responsible for overseeing daily operations, setting targets, monitoring team performance, and ensuring timely recovery of outstanding dues while maintaining professionalism and customer service standards. *Responsibilities* Lead and supervise a team of telecallers engaged in collection of overdue payments. Coordinate with the field collection team for follow-ups and escalations. Analyze collection trends and suggest process improvements. Key Skills: Team Management Target Orientation Problem Solving Communication & Negotiation Skills Time Management Basic Reporting & Analysis Requirements: Minimum 6 Month to 3 years of experience in collections, with at least 1 year in a team lead role. Language : Tamil, English, Hindi ,Malayalam ( Minimum 2 language must Expect Tamil ) Strong leadership, communication, and interpersonal skills. Knowledge of collection techniques and recovery processes. Ability to manage a team under pressure and achieve targets.

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