A telecaller collection executive's primary responsibility is to contact customers with overdue payments via telephone and negotiate repayment plans to recover outstanding debts. They also maintain accurate records of all collection activities, resolve customer queries, and ensure timely payments.
We are seeking a detail-oriented and results-driven Collection Manager to oversee the debt collection activities of our organization. The ideal candidate will be responsible for managing the collections team, developing collection strategies, ensuring timely recovery of outstanding dues, and maintaining strong customer relationships while minimizing financial risks. Preferred Skills:Experience in [industry, e.g., banking, NBFC, manufacturing]. Bilingual/multilingual abilities [if applicable]. Certification in Credit Management or related fields is a plus.
We are seeking a motivated and experienced Tele calling Team Leader to manage and lead our collections tele calling team. The ideal candidate will be responsible for overseeing daily operations, setting targets, monitoring team performance, and ensuring timely recovery of outstanding dues while maintaining professionalism and customer service standards. *Responsibilities* Lead and supervise a team of telecallers engaged in collection of overdue payments. Coordinate with the field collection team for follow-ups and escalations. Analyze collection trends and suggest process improvements. Key Skills: Team Management Target Orientation Problem Solving Communication & Negotiation Skills Time Management Basic Reporting & Analysis Requirements: Minimum 6 Month to 3 years of experience in collections, with at least 1 year in a team lead role. Language : Tamil, English, Hindi ,Malayalam ( Minimum 2 language must Expect Tamil ) Strong leadership, communication, and interpersonal skills. Knowledge of collection techniques and recovery processes. Ability to manage a team under pressure and achieve targets.
Job Title: HR Recruiter - Debt Recovery Objective: To identify, attract, and recruit qualified candidates for debt recovery positions, such as Debt Collectors, Recovery Agents, and Recovery Executives based on client requirement. Key Responsibilities: Talent Sourcing: Utilize various sourcing methods (job boards, professional networks, referrals) to identify and attract a pool of suitable candidates for debt recovery roles. Screening and Interviewing: Conduct initial screenings and in-depth interviews to assess candidate qualifications, including communication skills, negotiation abilities, resilience, and empathy. Candidate Engagement: Build relationships with potential candidates and effectively communicate the value proposition of working in the debt recovery field. Collaboration: Work closely with Hiring Managers in the Finance and Collections departments to understand their needs and develop effective recruitment strategies. Market Awareness: Stay informed about industry trends, regulations, and technological advancements in debt collection to attract candidates with relevant skills and knowledge. Candidate Experience: Ensure a positive and professional experience for all candidates throughout the recruitment process. Required Skills and Qualifications: Proven experience in full-cycle recruitment or talent acquisition. Familiarity with the finance industry, particularly debt collection. Excellent communication, interpersonal, and persuasion skills. Strong negotiation skills, with the ability to balance assertiveness with empathy. Knowledge of relevant debt collection laws and regulations is a plus. Familiarity with applicant tracking systems (ATS), CRMs, and recruitment software. Ability to work under pressure and meet recruitment targets and tight deadlines. Desired Attributes: Proactive and results-oriented with a strong work ethic. Detail-oriented and organized, with good time-management skills. Team player who can collaborate effectively with various internal departments.
We are seeking motivated and result-oriented Telecallers to join our Debt Collection team. The role involves contacting customers who have overdue payments, reminding them of their dues, and guiding them through repayment options in a professional and customer-friendly manner. Key Responsibilities: Make outbound calls to customers with overdue payments and remind them of pending dues. Explain repayment processes, deadlines, and consequences of non-payment. Negotiate and follow up for timely collections while maintaining customer relationships. Update customer interaction details and payment status in the system. Escalate unresolved cases to the supervisor or manager as required. Achieve daily/weekly/monthly collection targets assigned by the team leader. Required Skills: Good communication and negotiation skills (in English, Hindi, or local languages). Ability to handle difficult conversations with patience and professionalism. Basic computer knowledge and ability to work on MS Office/CRM software. Goal-oriented with a positive attitude and strong work ethic. Qualifications: Minimum 12th pass; graduates preferred. Prior experience in telecalling, BPO, or collections will be an advantage. Freshers with strong communication skills are welcome to apply. Benefits: Attractive salary with performance-based incentives. Training and career growth opportunities. Supportive team environment. Join us and be a part of a fast-growing team where your communication skills and persistence will help customers clear their dues and contribute to business success.
We are seeking a proactive and detail-oriented Collection & Recovery Executive to manage overdue accounts and ensure timely recovery of outstanding payments. The ideal candidate will have a strong understanding of credit and collections processes, possess excellent negotiation skills, and work effectively under pressure to meet recovery targets. Key Responsibilities Monitor accounts receivable to identify overdue accounts. Contact clients with outstanding debts via phone, email, or mail to arrange payment. Negotiate payment plans and settlements in accordance with company policies. Maintain detailed records of all communications and payment arrangements. Collaborate with internal departments to resolve billing discrepancies. Prepare regular reports on the status of delinquent accounts and collection efforts. Ensure compliance with all relevant laws and regulations related to debt collection.
We are seeking motivated graduates with good communication and system knowledge with minimum of 6 months experience for Audit Coordinator position. The candidate should provide administrative and organizational support for audits, which includes gathering documentation, managing communication with internal and external teams, tracking audit progress, and maintaining audit records. They are responsible for coordinating, ensuring compliance, and acting as a liaison between other departments and clients. Key responsibilities Documentation management: Gather, organize, and maintain audit documentation Communication and coordination: Act as a central point of contact, liaising between clients, and internal departments to facilitate the audit process. Task and timeline tracking: Monitor and update audit timelines, track follow-up tasks, and ensure deadlines are met. Data and reporting: Assist with data entry, track audit progress, and help prepare and distribute reports on findings and metrics. Administrative support: Perform administrative duties such as managing a team mailbox, arranging travel, and assisting with other assigned tasks. Compliance and process improvement: Support compliance efforts by ensuring all audit requirements are met, and may contribute to process improvement recommendations. Required skills and qualifications Strong organizational and time management skills. Excellent communication and interpersonal skills. Proficiency with common office software like Microsoft Excel, Word, and Outlook. Ability to manage multiple tasks and work in a fast-paced environment. Detail-oriented with a focus on accuracy.
Job Description: Telecalling / Team Leader / Field Executive Department: Collections / Recovery 1.Job Description: Telecalling Key Responsibilities: Make outbound calls to customers with overdue payments and remind them of pending dues. Explain account status, due amounts, and payment options clearly and politely. Negotiate for timely payments while maintaining a positive customer relationship. Record customer interactions, payment commitments, and feedback accurately in the system. Follow up with customers as per the call cycle until payment realization. Adhere to call quality, compliance, and regulatory guidelines (RBI / company policy). Achieve monthly and weekly collection targets. Requirements:Education: Minimum 12th Pass / Graduate preferred. Experience: 0–3 years in telecalling, recovery, or customer service. Skills: Good communication in Hindi and English (regional language preferred), persuasive, target-oriented, and computer literate. Other: Ability to handle pressure and meet deadlines. 2. Job Description: Team Leader – Collection Process Key Responsibilities:Supervise a team of telecallers and/or field executives in the collection process. Allocate daily calling and follow-up targets to team members. Monitor team performance and ensure achievement of recovery goals. Handle escalations and difficult customer cases effectively. Coach, train, and motivate team members to improve productivity and compliance. Maintain MIS reports, track payment collections, and share daily updates with management. Ensure adherence to company policy, compliance norms, and legal guidelines. Coordinate with field staff for on-ground recovery follow-ups when needed. Requirements:Education: Graduate / Postgraduate. Experience: 2–5 years in collection/recovery, with at least 1 year in a supervisory role. Skills: Strong leadership, communication, negotiation, and reporting skills. Other: Target-driven, analytical, and proficient in MS Excel / CRM tools. 3. Job Description: Field Executive – Collection Process Key Responsibilities: Visit customers with overdue payments to recover dues as per assigned portfolio. Deliver notices, explain outstanding amounts, and collect payments (cash / cheque / digital). Negotiate with customers for payment settlements within company policy. Maintain records of customer visits, payments, and field reports. Coordinate with telecalling and backend teams for updates and customer follow-ups. Ensure proper documentation and compliance with company and legal guidelines. Handle collection receipts and deposit collected amounts as per protocol. Requirements:Education: 10th Pass / 12th Pass or above. Experience: 0–3 years in field collection, sales, or recovery. Skills: Good communication, negotiation, and interpersonal skills. Other: Two-wheeler with valid driving license preferred, willingness to travel extensively.