A telecaller collection executive's primary responsibility is to contact customers with overdue payments via telephone and negotiate repayment plans to recover outstanding debts. They also maintain accurate records of all collection activities, resolve customer queries, and ensure timely payments.
We are seeking a detail-oriented and results-driven Collection Manager to oversee the debt collection activities of our organization. The ideal candidate will be responsible for managing the collections team, developing collection strategies, ensuring timely recovery of outstanding dues, and maintaining strong customer relationships while minimizing financial risks. Preferred Skills:Experience in [industry, e.g., banking, NBFC, manufacturing]. Bilingual/multilingual abilities [if applicable]. Certification in Credit Management or related fields is a plus.
We are seeking a motivated and experienced Tele calling Team Leader to manage and lead our collections tele calling team. The ideal candidate will be responsible for overseeing daily operations, setting targets, monitoring team performance, and ensuring timely recovery of outstanding dues while maintaining professionalism and customer service standards. *Responsibilities* Lead and supervise a team of telecallers engaged in collection of overdue payments. Coordinate with the field collection team for follow-ups and escalations. Analyze collection trends and suggest process improvements. Key Skills: Team Management Target Orientation Problem Solving Communication & Negotiation Skills Time Management Basic Reporting & Analysis Requirements: Minimum 6 Month to 3 years of experience in collections, with at least 1 year in a team lead role. Language : Tamil, English, Hindi ,Malayalam ( Minimum 2 language must Expect Tamil ) Strong leadership, communication, and interpersonal skills. Knowledge of collection techniques and recovery processes. Ability to manage a team under pressure and achieve targets.
Job Title: HR Recruiter - Debt Recovery Objective: To identify, attract, and recruit qualified candidates for debt recovery positions, such as Debt Collectors, Recovery Agents, and Recovery Executives based on client requirement. Key Responsibilities: Talent Sourcing: Utilize various sourcing methods (job boards, professional networks, referrals) to identify and attract a pool of suitable candidates for debt recovery roles. Screening and Interviewing: Conduct initial screenings and in-depth interviews to assess candidate qualifications, including communication skills, negotiation abilities, resilience, and empathy. Candidate Engagement: Build relationships with potential candidates and effectively communicate the value proposition of working in the debt recovery field. Collaboration: Work closely with Hiring Managers in the Finance and Collections departments to understand their needs and develop effective recruitment strategies. Market Awareness: Stay informed about industry trends, regulations, and technological advancements in debt collection to attract candidates with relevant skills and knowledge. Candidate Experience: Ensure a positive and professional experience for all candidates throughout the recruitment process. Required Skills and Qualifications: Proven experience in full-cycle recruitment or talent acquisition. Familiarity with the finance industry, particularly debt collection. Excellent communication, interpersonal, and persuasion skills. Strong negotiation skills, with the ability to balance assertiveness with empathy. Knowledge of relevant debt collection laws and regulations is a plus. Familiarity with applicant tracking systems (ATS), CRMs, and recruitment software. Ability to work under pressure and meet recruitment targets and tight deadlines. Desired Attributes: Proactive and results-oriented with a strong work ethic. Detail-oriented and organized, with good time-management skills. Team player who can collaborate effectively with various internal departments.