Telecaller

The Telecaller will be responsible for handling inbound and outbound calls related to Ayurvedic and healthcare products. This role involves engaging with customers, distributors, and retailers, providing product information, taking orders, resolving queries, and supporting sales activities. The telecaller will help strengthen customer relationships and contribute to business growth. Key Responsibilities1. Customer Calling & CommunicationMake outbound calls to customers, distributors, retailers, and leads. Handle inbound calls related to product inquiries, orders, and general support. Provide accurate information about Ayurvedic products, pricing, offers, and company policies. 2. Order Handling & CoordinationTake customer orders over the phone and coordinate with the sales/dispatch team. Follow up on pending orders, deliveries, payments, and product feedback. 3. Lead Generation & Follow-UpsConvert leads into customers through effective communication and follow-up. Maintain a list of prospective clients and regularly update the CRM or call log sheet. Assist in building and maintaining customer relationships. 4. Customer Support & Problem ResolutionAddress customer complaints and queries professionally. Provide solutions or escalate issues to the concerned department. Ensure high customer satisfaction with timely responses. 5. Record Keeping & ReportingMaintain call logs, customer details, and feedback accurately. Prepare daily/weekly reports of calls, orders, and follow-ups. Share market and customer insights with the sales team. 6. Support for Marketing & Sales ActivitiesInform customers about new Ayurvedic product launches, offers, and promotions. Assist the sales team with telemarketing campaigns and data verification.