Telecaller (Life Insurance)

About Zopper:

Zopper is a series D-funded startup in the InsurTech space. We enable large B2C businesses to offer insurance to their customers. We do this by fusing insurance and technology seamlessly to provide end-to-end solutions to our Business partners.Based on the need of Business partners, we create the Product i.e. customized insurance plans by partnering with Insurance companies. We then integrate these customized Insurance plans with the tech systems of the Business partners by creating customized APIs on our SAAS platform. Our Sales enablement team which is a large feet on street team enables the last mile sale of insurance by training & supporting the sales teams of our Business Partners.

Roles and Responsibilities:

 Policy Renewal Reminders: Contact customers via phone to remind them about

upcoming policy renewals and the necessary steps for timely renewal.

 Customer Support: Address any customer queries related to their existing insurance

policies, renewal process, and provide necessary support.

 Data Management: Maintain accurate records of customer interactions, including

follow-up calls, renewal status, and any customer requests or issues.

 Timely Follow-ups: Ensure customers are contacted within the appropriate timeframe to

avoid lapses in coverage. Follow up with reminders as necessary until policies are

renewed.

 Customer Satisfaction: Provide excellent customer service by assisting with renewal

inquiries and resolving any concerns promptly.

 Escalation Handling: Identify and escalate issues that require additional attention or

assistance to senior customer service representatives or managers.

 Reporting: Report renewal status and customer feedback to supervisors regularly to

ensure accurate tracking of renewal rates and customer retention.

Skills & Qualifications:

 Communication Skills: Strong verbal communication skills with a pleasant and

professional phone manner.

 Customer-Centric: Ability to empathize with customers, handle sensitive situations, and

provide helpful solutions.

 Attention to Detail: Ensure accurate and up-to-date customer data and renewal statuses.

 Time Management: Ability to handle a high volume of calls and follow-ups while

maintaining quality interactions.

 Experience: Previous experience in a customer service or telecalling role is preferred but

not required.

 Knowledge of Insurance Products: Basic knowledge of insurance policies and

terminology will be an advantage but is not mandatory (training will be provided).

Preferred Attributes:

 Strong interpersonal skills with the ability to build rapport with customers.

 Self-motivated with the ability to work independently as well as in a team environment.

 Familiarity with CRM software or call center tools is a plus.

 Working days 6 days a wee