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Pioneer e Solutions
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Telecaller Executive Position

Telecaller Executive Position

Pioneer e Solutions

0 - 3 years

|

0 - 3 Lacs

gurgaon haryana india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

complaint resolution telecalling outbound calling customer service sales targets data entry

Work Mode

On-site

Job Type

Full Time

Job Description

A telecaller is a customer service representative who contacts customers over the telephone
A typical job description for a telecaller includes the following responsibilities:1
Make outbound calls to customers to promote products and services, or follow up on recent purchases
Respond to customer inquiries and provide information about products and services
Resolve customer complaints and provide appropriate solutions
Keep records of all customer interactions and transactions, updating customer information in a database as necessary
Meet and exceed sales and customer satisfaction targets
Continuously improve product and service knowledge to provide accurate information to customers
Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings
Follow all company policies and procedures, including those related to confidentiality and data security
Participate in training and development opportunities to improve skills and knowledge
Adhere to schedules and work efficiently under pressure to meet deadlines

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