Hiring Experienced Digital Marketing, Web Development, App Development Professionals! About the Opportunity: We are a growing company looking to expand our team with skilled freelancers in Digital Marketing, Web Development, and App Development. This is a fantastic opportunity for professionals with 3+ years of experience to work on exciting projects with competitive compensation and flexible working arrangements. Position Details: 1. Digital Marketing Expert Requirements: 2+ years of proven experience in digital marketing Expertise in SEO/SEM, Social Media Marketing, and Google Ads Proficiency in content strategy and analytics tools Experience with email marketing campaigns and CRM systems Key Responsibilities: Develop and implement digital marketing strategies Manage social media platforms and advertising campaigns Analyze performance metrics and optimize campaigns Create engaging content and manage brand presence 2. Web Developer Requirements: 2+ years experience in web development Proficiency in HTML, CSS, JavaScript, and relevant frameworks Experience with backend technologies (PHP, Python, Node.js) Knowledge of WordPress, Shopify, or other CMS platforms Key Responsibilities: Develop responsive and user-friendly websites Maintain and optimize existing web applications Collaborate with design teams to implement UI/UX Ensure cross-browser compatibility and mobile responsiveness 3. App Developer Requirements: 2+ years experience in mobile app development Proficiency in native (iOS/Android) or cross-platform development Experience with Flutter, React Native, or similar frameworks Knowledge of API integration and database management Key Responsibilities: Develop and maintain mobile applications Collaborate with UX/UI designers for optimal user experience Implement new features and troubleshoot issues Ensure app performance, quality, and responsiveness Essential Qualifications for All Roles: Minimum 2 years of proven professional experience Strong portfolio showcasing relevant projects Excellent communication and time management skills Ability to work independently and meet deadlines Problem-solving mindset and attention to detail What We Offer: Competitive Compensation: Industry-standard rates with performance incentives Flexible Schedule: Work according to your convenience Remote Work: Work from anywhere Long-term Projects: Opportunity for ongoing collaboration Professional Growth: Exposure to diverse projects and technologies Supportive Team: Collaborative work environment
Voice process Job Description Job Title: Customer Service Executive (Voice Process) Department: Customer Service/Support Work Mode: On-site (Typically) Type: Full-Time Job Summary: A Customer Service Executive in a Voice Process is the primary voice of the company to its customers. This role is responsible for handling inbound and outbound calls to resolve customer queries, provide information, and ensure a positive customer experience. The ideal candidate must have excellent verbal communication skills and the ability to handle customer emotions effectively. Key Responsibilities: Handle inbound and outbound customer calls in a professional and timely manner. Resolve customer queries related to billing, product information, service issues, and account management. Listen attentively to customer needs and provide accurate and relevant solutions. Follow communication scripts and guidelines while personalizing the interaction. Document all call information and customer interactions according to standard operating procedures (SOP). Identify and escalate complex issues to the relevant department or senior team member. Meet or exceed key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores. Upsell or cross-sell products/services where appropriate. Required Skills & Qualifications: Excellent verbal communication skills in English, Hindi and [Regional Language]. Pleasant and clear voice with a neutral accent. Active listening and problem-solving abilities. Basic computer navigation skills and proficiency with MS Office. Ability to handle stressful situations and irate customers with empathy and patience. Graduation from a recognized university is typically required. Willingness to work in rotational shifts , including night shifts and weekends. Tools & Software Used: CRM Software (e.g., Salesforce, Zendesk) Auto-Dialer/Predictive Dialer Systems Call Recording and Monitoring Systems Internal Knowledge Base and Ticketing Systems Non-Voice Process Job Description Job Title: Customer Support Executive (Non-Voice Process) Department: Customer Service/Support Work Mode: On-site or Hybrid (Often) Type: Full-Time Job Summary: A Customer Support Executive in a Non-Voice Process provides customer service and support primarily through digital channels. This role focuses on written communication to resolve customer issues, process requests, and manage transactions efficiently. The ideal candidate must have strong written communication skills and attention to detail. Key Responsibilities: Handle customer queries and issues through email, live chat, and social media . Process customer requests such as order placements, cancellations, returns, and account updates. Respond to customer tickets in a timely manner as per defined SLAs (Service Level Agreements). Maintain accurate records of all interactions and transactions in the system. Identify recurring issues and report them to the team lead for process improvement. Verify and process data as per client requirements (in data-intensive roles). Follow up with customers to ensure their issues have been resolved satisfactorily. Adhere to quality standards and metrics like Email Response Time, Ticket Resolution Time, and Accuracy. Required Skills & Qualifications: Excellent written communication skills in English (grammar, spelling, and tone). Fast and accurate typing speed (e.g., 35-40 WPM). Strong reading comprehension and attention to detail. Ability to work independently with minimal supervision. Basic to intermediate knowledge of MS Office , especially Excel and Word. Graduation from a recognized university. Ability to work in a fixed-shift pattern (shifts are usually more stable than in voice processes). Tools & Software Used: Ticketing Systems (e.g., Freshdesk, Jira Service Management) Live Chat Software (e.g., LiveChat, Intercom) Email Management Platforms Internal Database and Process Management Tools
1. Title: Testing Engineer Experience: 3-6 Years Department: Quality Engineering Job Type: Full-Time Job Summary: We are looking for a technically proficient Testing Engineer to design and execute rigorous tests for our software applications. Your primary focus will be on the hands-on, technical execution of tests, including automation, to ensure the functionality, reliability, and performance of our products. Key Responsibilities: Test Design & Execution: Design, develop, and execute automation scripts using open-source tools (e.g., Selenium, Cypress, Playwright). Perform various types of testing: Functional, Integration, Regression, API Testing, and Performance Testing. Identify, isolate, and document bugs and inconsistencies clearly using tools like JIRA. Test Automation & Framework: Develop and maintain robust, scalable, and reusable automated test suites. Integrate automated tests into the CI/CD pipeline (e.g., Jenkins, GitLab CI). Execute and analyze performance tests using tools like JMeter or LoadRunner. Technical Testing: Conduct API testing using tools like Postman or REST Assured. Write simple SQL queries for backend/database validation. Collaborate with developers to understand the technical architecture and improve test coverage. Required Skills & Qualifications: Proven 2+ years of experience as a Testing Engineer, SDET, or Automation Tester. Strong programming/scripting skills in one of: Java, Python, or JavaScript. Hands-on experience with automation tools like Selenium WebDriver, Cypress, or Playwright . Experience with performance testing tools like JMeter is highly desirable. Solid knowledge of SQL and scripting. Experience working in an Agile/Scrum development process. BE/BTech in Computer Science, Engineering, or a related field.