Tele-counselor

As a Tele-counselor at The Narayana Group in Faridabad, your role will involve engaging with potential students and their parents through phone calls. You will provide information about the institution's courses, programs, and admission processes. Your responsibilities will include addressing queries, guiding prospects to make informed decisions, and maintaining accurate records of all interactions. Collaborating with the admissions and marketing teams will be essential to ensure the smooth onboarding of students while upholding the organization's values and objectives. Key Responsibilities: - Engage with potential students and parents through phone calls - Provide information about courses, programs, and admission processes - Address queries and guide prospects to make informed decisions - Maintain accurate records of all interactions - Collaborate with admissions and marketing teams for smooth student onboarding - Uphold the organization's values and objectives Qualifications Required: - Effective communication, interpersonal, and active listening skills - Ability to handle inquiries and provide clear, accurate information - Organizational and record-keeping skills for managing data and follow-ups - Knowledge of educational programs or experience in counseling is an advantage - Proficiency in MS Office tools (e.g., Excel, Word) and basic data entry skills - Customer-focused approach with empathy and problem-solving abilities - Graduate degree or equivalent educational qualification - Previous experience in a similar role is beneficial but not mandatory,