Tele Collection

Collection Agent – Job Description Experience: 1+years in Tele collection Executive Location: Sector 39, Gurugram Job Summary We are seeking motivated and resilient Collection Agents to join our team. You will be responsible for contacting customers with overdue debts, negotiating repayment solutions, and ensuring timely resolution of delinquent accounts. The role requires professionalism, empathy, and persistence while maintaining compliance with all applicable regulations. Key Responsibilities:- l Contact customers by phone, email, and other channels to collect on overdue accounts. l Negotiate and establish realistic repayment plans tailored to customer circumstances. l Accurately document all interactions and commitments in the collections system. l Conduct timely follow-ups to ensure adherence to payment arrangements. l Resolve customer disputes and escalate complex cases when needed. l Ensure strict compliance with debt collection laws and internal policies. l Maintain professionalism, empathy, and tact in all interactions. l Achieve and exceed monthly/quarterly collection targets (cash collected, kept PTPs). l Provide feedback to management on trends, risks, and customer behavior. Qualifications & Skills l High school diploma required; degree in business/finance is an advantage. l Prior experience in collections, customer service, or sales preferred. l Strong communication and negotiation skills. l Ability to manage objections and handle difficult conversations professionally. l Detail orientation with accurate data entry skills. l Resilience and stress tolerance. l Familiarity with collections platforms, CRM systems, and MS Office. l Knowledge of debt collection laws and compliance requirements.