Posted:3 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking 15 motivated Tele-Collection Executives to join our team. This role is ideal for freshers/entry-level candidates who are looking to start their career in the collections industry. The Tele-Collection Executive will be responsible for contacting customers to collect outstanding payments, maintaining accurate records, and providing excellent service while ensuring timely collections.

Responsibilities

  • Contact customers to collect outstanding payments on accounts
  • Maintain accurate records of customer interactions and payment status
  • Identify and resolve customer inquiries regarding billing and payment issues
  • Provide excellent customer service while negotiating payment arrangements
  • Collaborate with team members to improve collection processes and techniques
  • Prepare and submit reports on collection status and performance metrics

Skills and Qualifications

  • Strong communication skills, both verbal and written
  • Proficiency in using computer systems and software for data entry and management
  • Ability to handle difficult conversations and negotiate effectively
  • Basic understanding of accounting and finance principles
  • Attention to detail and strong organizational skills
  • Ability to work independently and as part of a team
  • Problem-solving skills and a customer-oriented mindset

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