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Equitas Small Finance Bank
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Tele Calling Executive

Tele Calling Executive

Equitas Small Finance Bank

1 - 2 years

1 - 2 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Sales Mutual Funds Networking BFSI inbound Finance customer service customer care outbound calling voice process computer skills outbound telesales outbound sales telecalling domestic calling data entry telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in telecalling or customer service.
Roles and Responsibility

Handle inbound and outbound calls from customers to resolve their queries and concerns.

Provide excellent customer service and ensure high levels of customer satisfaction.

Meet or exceed daily call volume targets and achieve sales goals.

Collaborate with internal teams to resolve complex customer issues.

Maintain accurate records of customer interactions and transactions.

Continuously update knowledge of products and services to effectively communicate with customers.

Job Requirements

Strong communication and interpersonal skills are essential.

Ability to work in a fast-paced environment and meet deadlines is required.

Basic computer skills and proficiency in MS Office are necessary.

Problem-solving and analytical skills are needed to handle customer complaints.

Team player with a positive attitude and willingness to learn.

Adaptability to changing situations and priorities is crucial.

Experience in telecalling or customer service is preferred.

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