Tele caller

Company Description

Fidelis Healthcare Pvt. Ltd. is dedicated to manufacturing premium quality health monitoring and hygiene products. Our diverse product range includes digital BP monitors, digital thermometers, knee and reflex hammers, X-ray illuminators, walking sticks, oxygen flow meters, stethoscopes, sanitizers, and touch-free hand sanitizer dispensers, all proudly "Made in India". We are committed to providing reliable and globally standardized healthcare solutions to support our citizens. Additionally, we offer an extensive selection of rehabilitation products such as bed rests, commode chairs, wheelchairs, blind sticks, and crutches.

Role Description

This is a full-time on-site role for a Tele caller located in Faridabad. The Tele caller will be responsible for making outbound calls to potential and existing customers, addressing inquiries, providing information about products, and resolving customer issues. The role includes maintaining accurate call records, following up with customers, achieving call targets, and contributing to overall customer satisfaction and company goals.

Qualifications

• Excellent verbal communication and active listening skills
• Customer service orientation and ability to address customer needs
• Proficiency in using telecommunication and CRM software
• Strong organizational and time management abilities
• Ability to work efficiently in a fast-paced environment
• Previous experience in telecalling or customer service is beneficial
• High school diploma or equivalent qualification