Tele Caller Executive

Company: OCL Services
Location: Rehabari, Guwahati, Assam (On-site)
Openings: 1
Experience: 1 to 3+ years
Salary: INR 8,000 to 15,000 per month (based on interview and experience)
Working Days/Hours: Monday to Saturday, 10:00 AM to 7:00 PM

About the Role

We are hiring a Tele Caller Executive who can manage customer communication and also drive business growth through cold calling and lead conversion. This role involves calling prospective customers, explaining OCL services, generating leads, and supporting existing customers with queries.

Key Responsibilities

• Handle inbound and outbound calls with strong phone etiquette
• Respond to customer inquiries about courier and logistics services, pickup scheduling, pricing, timelines, and tracking
• Perform cold calling to identify prospects, pitch services, and generate qualified leads
• Follow up on leads and convert inquiries into bookings
• Maintain accurate customer and lead records (data entry, call notes, follow ups)
• Resolve issues effectively and coordinate with operations for closures
• Upsell relevant services while keeping customer satisfaction as a priority
• Capture customer feedback and share insights to improve service quality

Requirements

• 1 to 3+ years of experience in telecalling, customer care, inside sales, or similar roles
• Strong communication skills in English and Hindi (Assamese, Bengali is a plus)
• Confident in cold calling, handling objections, and follow up discipline
• Good typing and data entry skills with attention to detail
• Comfortable using WhatsApp, Excel/Google Sheets, and basic lead tracking
• Target driven, positive attitude, and customer first approach

Preferred (Bonus)

• Experience in courier, logistics, or B2B calling
• Multilingual communication skills
• Prior experience in lead generation or inside sales

How to Apply

Send your resume with subject: Tele Caller Executive | OCL Services
info@oclservices.com
Share: Name, current location, total experience, current salary, expected salary, and notice period.Website: www.oclservices.com

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Ability to commute/relocate:

• Rehabari, Guwahati, Assam: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person