Tele Caller Executive

2 years

0 - 2 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the Company

Nexus Enterprise, a proprietorship firm, has been trading air conditioners and other electronic items through GEM tenders for the past five years. We deliver high-quality products to government and institutional clients, ensuring timely fulfillment, competitive pricing, and exceptional after-sales support to build long-lasting customer relationship.

Roles & Responsibilities

  • Monitor outstanding payments and follow up with customers to ensure timely collection.
  • Contact customers through phone calls, emails, or reminders to remind them of due or overdue payments.
  • Track payment status, update records upon receipt, and identify accounts that are past due.
  • Investigate and resolve payment discrepancies, such as partial payments, deductions, or disputes.
  • Escalate unresolved payment disputes to the appropriate department or supervisor for further action.
  • Prepare and maintain detailed records of payment follow-up activities, including call logs, emails, and correspondence.
  • Generate regular reports on outstanding payments, collection progress, and payment trends for management review.
  • Communicate effectively with team members regarding account statuses, billing discrepancies, and payment concerns.
  • Build positive relationships with customers to encourage timely payments and maintain customer satisfaction.
  • Participate in training sessions and team meetings to stay informed on changes in policies, procedures, and payment systems.

Location : Tuglakabad, at ANS Construction

Experience : 2 (minimum)

Qualification: 12th

Contact Details :

Mail - rishabhkalra2009@gmail.com

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹20,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 2 years (Preferred)
  • Customer service: 2 years (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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