Tele Caller Executive

About the Company

Nexus Enterprise, a proprietorship firm, has been trading air conditioners and other electronic items through GEM tenders for the past five years. We deliver high-quality products to government and institutional clients, ensuring timely fulfillment, competitive pricing, and exceptional after-sales support to build long-lasting customer relationship.

Roles & Responsibilities

• Monitor outstanding payments and follow up with customers to ensure timely collection.
• Contact customers through phone calls, emails, or reminders to remind them of due or overdue payments.
• Track payment status, update records upon receipt, and identify accounts that are past due.
• Investigate and resolve payment discrepancies, such as partial payments, deductions, or disputes.
• Escalate unresolved payment disputes to the appropriate department or supervisor for further action.
• Prepare and maintain detailed records of payment follow-up activities, including call logs, emails, and correspondence.
• Generate regular reports on outstanding payments, collection progress, and payment trends for management review.
• Communicate effectively with team members regarding account statuses, billing discrepancies, and payment concerns.
• Build positive relationships with customers to encourage timely payments and maintain customer satisfaction.
• Participate in training sessions and team meetings to stay informed on changes in policies, procedures, and payment systems.

Location : Tuglakabad, at ANS Construction

Experience : 2 (minimum)

Qualification: 12th

Contact Details :

Mail - rishabhkalra2009@gmail.com

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹20,000.00 per month

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person