Tele Caller Executive

Job Title: Telecaller – NDR & Customer Support Executive

Company: Courier Karo (Duhan Infotech Pvt Ltd)
Location: Office Based
Job Type: Full-time

Job Description

Courier Karo is hiring a Telecaller – NDR & Customer Support Executive to manage Non-Delivery Reports (NDR) and handle customer coordination for shipment-related issues. The role focuses on resolving delivery problems, coordinating with customers and courier partners, and ensuring successful shipment deliveries.

Key Responsibilities

• Manage all NDR (Non-Delivery Report) cases across courier partners
• Call customers to resolve delivery issues such as address problems, customer unavailable, refusal, or re-attempt requests
• Coordinate with courier partner support teams for NDR updates and closures
• Update NDR status, remarks, and actions taken in the system
• Ensure maximum delivery success rate through regular follow-ups
• Handle client queries and complaints related to shipment delays, RTO, or delivery issues
• Share daily NDR and resolution reports with management
• Communicate with customers via calls, WhatsApp, and email professionally
• Follow company processes and escalation procedures

Required Skills & Qualifications

• Good communication skills in Hindi and basic English
• Experience in telecalling, customer support, or logistics preferred
• Knowledge of courier operations and NDR handling is an advantage
• Basic computer knowledge (Excel, courier portals, CRM)
• Ability to handle pressure and multiple follow-ups

Experience

• 0–2 years (Freshers can apply; training will be provided)
• Experience in logistics or e-commerce support preferred

Salary & Benefits

• Salary as per experience
• Performance-based incentives
• Fixed working hours
• Growth opportunity in a fast-growing logistics company

How to Apply

Call or WhatsApp: 9992467301

Job Types: Full-time, Fresher, Internship, Volunteer

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person