Tele Caller Executive

Key Duties & Responsibilities

1. Lead Generation & Prospecting

• Make outbound calls to potential clients who have enquired about immigration, visas, or overseas opportunities.
• Follow up on leads generated through advertisements, online campaigns, walk-ins, and referrals.
• Maintain and update lead records in CRM or tracking system.

2. Client Engagement & Consultation Support

• Explain immigration services, visa processes, and available programs clearly to prospective clients.
• Identify client needs and match them with suitable immigration programs (PR, student visa, etc.).
• Fix appointments with immigration consultants/counselors for detailed discussions.

3. Follow-up & Relationship Management

• Regularly follow up with prospective clients via phone, email, and WhatsApp.
• Build trust and maintain a good rapport with clients to convert enquiries into applications.
• Handle queries, provide accurate information, and ensure client satisfaction.

4. Reporting & Coordination

• Prepare and share daily/weekly reports on calls made, leads generated, and conversions.
• Coordinate with counselors, team leaders, and management for smooth process flow.
• Escalate complex queries or cases to senior consultants.

7. Compliance & Quality

• Ensure all calls are made professionally and politely in line with company standards.
• Maintain confidentiality of client information.
• Stay updated with immigration policies, visa rules, and program changes.

Skills & Competencies Required

• Excellent communication & convincing skills (English, regional languages as required).
• Ability to handle objections and negotiate effectively.
• Customer service orientation with patience and empathy.
• Basic computer knowledge (MS Office, CRM tools).
• Goal-oriented and self-motivated.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person