Technology Service Analyst

The Technology Service Analyst, NCT position in Pune, India involves working in the eDiscovery Operations team, responsible for capturing, retaining, recovering, and transferring electronically stored information. The role focuses on identifying process platforms and recovering data from various sources to meet legal, compliance, and regulatory requirements for internal and external stakeholders. Attention to detail is crucial to ensure accuracy and completeness of data provided to requestors. The position offers a range of benefits under a flexible scheme, such as a comprehensive leave policy, gender-neutral parental leaves, childcare assistance benefit, sponsorship for industry certifications, employee assistance program, hospitalization and life insurance, and health screening. Key responsibilities include preserving data in compliance with legal requirements, collecting data in a defensible manner, maintaining accurate record-keeping, utilizing software for handling data from different sources, ensuring confidentiality, contributing to business change solutions, ensuring process assurance, collaborating with stakeholders, providing technical analysis, offering consultative guidance, building relationships, managing operational performance, providing management information, and driving CSR initiatives. The ideal candidate should have at least 6 years of experience in data handling or IT support roles within eDiscovery, familiarity with forensic technologies and workflows, attorney document review processes, technical incident management, enterprise-level infrastructure, messaging technology, database concepts, incident management tools, secure environments, chain of custody requirements, eDiscovery investigation, and global collaboration. Knowledge of Service Delivery concepts through Six Sigma or ITIL certification is preferred. Support for the role includes training, coaching, continuous learning opportunities, and a range of flexible benefits. The company promotes a culture of excellence, responsibility, commercial thinking, initiative, and collaboration, striving for success together as the Deutsche Bank Group. For more information about the company, visit: [https://www.db.com/company/company.htm](https://www.db.com/company/company.htm),