Technology Service Analyst

Role Description

• We are part of TDI Engineering group responsible for providing application support and operate with Engineering mindset. Our team provides an end-to end, follow the sun support service for application and platforms within the Engineering community that includes SDLC tools and applications.
• We are seeking a highly motivated IC to be a part of the team and contribute to Compliance Operations stream under TDI Engineering. You will be responsible for managing day-to-day activities of the all the teams under Compliance Operations Stream.

Your key responsibilities

• Provide SDLC Governance support for projects within Deutsche Bank.
• Resolve application on-boarding and control verification requests.
• Resolve work requests submitted by end users on SDLC tools governance, controls and processes.
• Conduct generic and specific Training sessions and walkthroughs on SDLC governance and platform.
• Conduct release requirements walkthrough and enablement sessions to educate control owners and users.
• Perform release testing and validation activities on SDLC Platform.
• Monitoring and reporting the compliance rate and other related metrics.
• Coordinating, educating and helping application teams to close the controls onetime.
• Verifying the evidence provided by application team on closed controls.
• Quality assurance - Release requirements gathering, Preparing Test cases, UAT, Regression, Defect management and Production validation Testing for SDLC governance release.
• Ensure all knowledge is documented and Knowledge articles are kept up to date.
• Conduct Post Implementation Reviews for applications.
• Approach support with a proactive attitude, working to improve the environment before issues occur.

Your skills and experience

• 3 to 5 years for an analyst providing hands on IT support and interacting with application end users.

Preferred:

• Experience in an investment bank, financial institution or large corporation.
• Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).
• Good analytical and problem-solving skills.
• Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.
• Understanding of ITIL / best practices for supporting a production environment
• Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
• Ability to work across countries, regions and time zones with a broad range of cultures and technical capability.
• Exposure towards automation tools.
• Working knowledge and experience in SDLC tools, processes, SDLC Governance, controls and compliance.
• Experience in CI/CD, Devops tools and practices.
• Experience in technical/Operations support roles.
• Power Apps knowledge is required.
• Working experience in verification of the evidence of various SDLC controls.
• Experience in training and educating developers and end users on SDLC processes, governance and controls.
• Strong understanding and working experience of Change, Release, Incident and problem management processes.
• Working experience in Service now features and release management processes

EDUCATION/ QUALIFICATIONS

Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline.