Service Desk Analyst is primarily responsible for providing technical support to our business users and stakeholders in a professional, timely and courteous manner so that end users can accomplish their business tasks. This includes receiving, prioritizing, documenting, and actively resolve/fulfill end user incidents and requests. Schedule workload in accordance with SLAs and ensure timely escalation of issues that affect business continuity. Provide professional and timely communication to end users when calls exceed SLA or when calls are to be resolved by support groups, appraising users of delays and difficulties in resolving calls and assisting in determining alternate courses of action. Ensure that the Service Desk performance targets are met or exceeded and assist with the diagnosis and resolution of Service Desk related incidents and problems.
Required Skills
Strong ETL fundamentals and extensive knowledge of Informatica product suite i.e. Informatica PowerCenter and Informatica Cloud.Experience with administrative, migration and product upgrades in Informatica PowerCenter and Informatica Cloud space and should be experienced with installation and setup.Should have extensive knowledge of handling the ETL production batches and should be able to take care of ETL batch recoveries in case any infrastructure issue.Good Knowledge and exposure in multiple AWS services like AWS S3, EC2, Lambda, IAM, Glue, Athena, Cloud Watch etc, required for designing ETL solutions in AWS cloud.Gauge the severity, urgency and criticality of production issues and address them as quickly as possible.Provide application support and do application troubleshooting while working in the DevSecOps modelAssess & recommend solutions for permanent fixes to improve application stability and resiliencyTroubleshooting experience and handling call with Informatica Product teamCollaborate with offshore and overseas team members to ensure smooth execution of the application operationsCandidate should have good Unix Scripting knowledge(Shell, Perl, Python etc).Sound knowledge of monitoring tools like Tivoli Workload scheduler, Tidal etc.Knowledge on mainframe technology.Good Communication skills.Required Qualifications
Bachelors/Master degree in Computer Science/Information Systems or equivalent.Have at least 2-4 years of experience in IT Infrastructure management specifically in Data Integration Domain.Experience in managing ETL solutions in On-Prem env i.e. Informatica or Informatica Cloud (IICS).Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high priority incidents/problemsKnowledge of ITIL practicesExceptional problem solving skills with strong programming fundamentals & algorithms (strong analytical skills).Experience in Linux shell scripting and Python programming.Should have understanding of application development lifecycle.Preferred Qualifications
Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.Good to have knowledge or experience in: Service nowAbout Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeTimings(2:00p-10:30p)India Business UnitAWMPO AWMP&S President's OfficeJob Family GroupTechnology
